• FAQ installing the app

    • Have you not installed the Campercontact app onto your phone or tablet yet? Download it through Google Play (Android) or the App Store (iOS). Please find an elaborate explanation for both operating systems below.

      Android
      Create a Google-account
      Downloading apps on an Android device is done through the Google Play Store. To be able to do so you need a Google-account. Have you never downloaded an app before and you don’t have a Google-account either? Then you have to create and account first. Do you already have an account? Scroll down to ‘Downloading the Campercontact app…’.

      Creating an account works like this:

      1. Open the main menu Settings on the device.
      2. Go to ‘users & accounts’ and tap ‘Add account’.
      3. Select ‘Google’.
      4. Choose ‘Existing’ (if you want to add an existing account) or ‘New’ (if you want to create a new account).
      5. Follow the instruction to add the new account.

      Download the Campercontact app on my Android device
      Select the Play Store icon to open the Play Store.
      Next, tap the magnifying glass in the top right corner to search within the Play Store.
      Type ‘Campercontact’ (without quotation marks) and search.
      The Campercontact App will appear. Select it.

      Then select the ‘Install’-button. Note: this is cheaper if you are connected to a Wi-Fi network. As soon as the app has been installed, a button saying ‘Open’ will appear and you will reach the login screen of the Campercontact app.

      iOS
      Create an Apple ID
      Go to the App Store. Have you never downloaded an app before? Then you probably don’t have an Apple ID either. You need this account to download apps. Create an Apple ID first. If you already have an Apple ID then you can log onto the App Store with your (new) Apple ID and download the Campercontact app.

      Downloading the Campercontact app on my iPhone
      Select the search button at the bottom of the screen and type ‘Campercontact’ (without quotation marks). The Campercontact icon will appear . Tap the button ‘Download’ and select ‘Install’ next. The Campercontact app will now start installing. Note: this is cheaper if are connected to a  Wi-Fi network.

      As soon as the app has finished installing an ‘Open’ button will appear and you will reach the login screen of het Campercontact app.

    • The app is only developed for devices using an Android or iOS (Apple) operating system. This includes more than 90% of the smartphones and tablets.  

      The app works best on a device with Android version 6.0 or IOS 12.0 and higher. The app can be downloaded for Android devices with an operating system 4.1, 4.2, 5, 5.1, but we cannot guarantee that these will work optimally, as they are no longer supported by Android itself. 

      To avoid performance problems, it is advisable to use the latest version of the app and the most recent operating system on your device. In addition, you can of course always use our website www.campercontact.com. 

    • You may have an outdated, no longer supported version of Android or iOS. This means you cannot install or update newer versions of the app. Why is this? The Campercontact app contains third party components, such as Google Maps. Because they too are constantly developing their code, after a while these parts no longer work in the older operating systems. It is then no longer possible for us to maintain the performance. Therefore, just like other apps, we have to raise the minimum version of an operating system from time to time. If you update your operating system or buy a newer device with a newer operating system, you can install the Campercontact app on it.

    • You may have an outdated, no longer supported version of Android or iOS. This means you cannot install or update newer versions of the app. Why is this? The Campercontact app contains third party components, such as Google Maps. Because they too are constantly developing their code, after a while these parts no longer work in the older operating systems. It is then no longer possible for us to maintain the performance. Therefore, just like other apps, we have to raise the minimum version of an operating system from time to time. If you update your operating system or buy a newer device with a newer operating system, you can install the Campercontact app on it.

    • FAQ about the account

    • This can be done in the app and on campercontact.com

      In the App:
      To be able to use the app you need to register when first using the app. You will be led through the registration process automatically using a short form.

      Via campercontact.com:
      Click on 'account' in the upper right-hand corner and then on 'create account'. From there, you will automatically be led through the registration process, in which you must enter your e-mail address, a user name and a password, among other things.

      Note: You only need to make an account on the app once. If you switch devices, you can easily log in with the same email address and password. You cannot make a new account with an email address that has already been paired to an account.

    • Campercontact is a platform for and by motorhome owners. All the information comes from the motorhome owners themselves. To be able to save information to your personal favorites or to share experiences with others you need an account. In addition, it enhances the reliability of the information on our platform. Having to create an account prevents just anyone from adding information.

    • Do you have a tablet or a second phone besides a mobile phone? Or does your partner also want to use the app on his/her device? That is possible! You can log in with the same account on several devices at the same time. On these devices, log in with the same login details. You do not need to create a new password again.

    • You can find the email address you used to register with us under ‘Contact details’ through Menu > My Profile.

      Not logged in yet and don't remember which email address you used to create an account with? Then first click on the login button and then on 'forgot password' and test in the follow-up screen with your different email addresses if you receive a 'forgot password email' from us. If you are registered with us with the email address you entered, you will receive an email with which you can request a new password. After creating this password, you can log in with this e-mail address and the newly created password.

    • In the app you can change your email address, username and profile picture. To do so, go ‘My Profile’ through the menu at the top right corner of the screen and tap ‘Edit Profile’.

      Change personal data - Campercontact app
    • You can change your email address via 'My Profile' in the main menu of the app.Click on the menu at the top right of your screen, then on 'My Profile' and then on 'Edit Profile'.You can change your e-mail address here by clicking on the pencil next to the e-mail address field.

      Change e-mail address - Campercontact app
    • Forgot your passport? No problem, it happens to the best of us! You can request a new password via this link. After filling in your email address you will receive an email which will give you a link to create a new password.

      Are you unable to find our email? Try your spam box.

    • You can buy Campercontact PRO via the 'Campercontact PRO' menu in the app., via the menu item 'My purchases' or through one of the banners that you, as a FREE user, will find in the app. For just € 2.49 a month or €9.99 for a whole year, you can enjoy the following benefits: an unlimited number of sites per day, discount on motorhome routes, an app without adverts, save your favourite motorhome sites, use the app offline and search even faster with additional filter options. 

      Tell me more about Campercontact PRO! 

      You can buy Campercontact PRO via the website too.

    • Campercontact PRO is available in the app. The payment is done via the Apple Store (for iOS users) and the Google Play Store (Android users).

      Find out what payment methods are accepted in the App Store

      Check the accepted payment methods in Google Play

      Do you want to add a payment method to your account, see this explanation: App Store / Google Play.

    • Yes, the full version of the app is called the PRO-version and your account is a PRO-account.

    • With large updates you will automatically receive a notification in the app that there is an update available. This way you’ll never miss out on important improvements. If you do not want to update manually you can visit Google Play or the App Store and give permission that you want your app to update automatically.

    • It is easy to buy Campercontact PRO. Go to your account at the top of the website. Just log in or create an account and click on 'Buy Campercontact PRO'. For just € 2.49 per month or € 9.99 per year you will enjoy all the advantages described on this page.

      1. Click on account at the top right of our website and log in (or create an account).
      2. In the same menu, click on ‘buy Campercontact PRO’.
      3. Click on the orange buy button.
      4. Choose a monthly or annual subscription and click the orange button again.
      5. Choose the payment method and complete the transaction.
      6. Now you have Campercontact PRO! We will confirm this by email.

      Want to buy PRO in the app? That is also possible!

    • After logging in at the top right of the site you will get the option to buy Campercontact PRO. Checkout is via the environment of our payment provider Mollie. You can pay with iDeal, Creditcard, Bancontact and SOFORT.

      After your payment has been completed, you can you Campercontact PRO immediately. On the website and in the app. You'll receive a payment confirmation within 30 minutes.

      Also check:

      With which payment methods can I purchase Campercontact PRO in the app?

    • You can see this in ' My profile'. Whether you are in the app or logged in via the website. Example: if you bought Campercontact PRO via app, the options to adjust Campercontact PRO on the website are inactive. And a notification will be displayed 'You purchased PRO in the app, you can only change/cancel your subscription in the app.'

    • Do you want to add a payment method, but not sure how? Check this explanation:

    • Campercontact is not only active and well-known in the Netherlands, but also beyond. The word PRO is a universal word that is better understood internationally than 'full version'.

    • There are various ways to find out if, and until when, your PRO version is valid:

      Via the app

      • At the top of 'My Profile'. Here you can see whether Campercontact PRO is active or not and until when.
      • Via the menu item 'My Purchases’ in the app.
      • Through the purchase history of the App Store (iOS) and Google Play Store (Android). Here you will find your proof of purchase with the date of purchase. Add 12 months and you will know the end date.
      • Here you can find information about finding your Apple purchase history: https://support.apple.com/en-gb/HT204088.
      • Here you can find information about finding your purchase history for Android:
        https://support.google.com/googleplay/answer/2850369?hl=en-GB.

      On the website
      In your account ( the section 'My Profile') you can see if you are a PRO user and until when it is valid. In the top right corner of the website, click on 'account' and log in. Then click on 'My profile' in the account menu. On this page, directly below your username and email address, you will find information about your PRO status 'Campercontact PRO: active (until date x)'.

    • Via the website, it is currently not possible to convert a monthly subscription to an annual subscription or vice versa. If you bought your subscription through the app, there are possibilities. If you don't know where you bought PRO, please see the question 'How do I know if I bought Campercontact PRO via the app or via the website?'

      As an iOS user, you can convert your subscription during a current period, but the new subscription will not start until the end of your original subscription period.

      Android users must first stop their current subscription in order to purchase a new subscription period after it expires.

      Convert original subscription period for an iOS user
      To change your monthly subscription to a yearly subscription or vice versa, go to the 'settings' app on your device, click on your name and then on 'subscriptions'. Then purchase the desired subscription period. Note: the new subscription will only start when your current subscription period ends.

      Stop + re-buy a subscription period for an Android user
      You can cancel your current subscription via the Play store app. Click on your profile picture - choose payments and subscriptions - and then cancel under subscriptions. You can do this up to 24 hours before the renewal date. You will find the renewal date of your subscription in the menu item 'My purchases' in the app.

      Did you cancel Campercontact PRO, then you keep the PRO-version until the end of your original subscription period, after that your account will be switched back to the FREE-version of the app. You then re-purchase Campercontact PRO via the menu item 'My purchases', via the menu item Campercontact PRO or via one of the banners that you will find in the app as a FREE user. For only € 2.49 per month, or € 9.99 for a whole year.

    • Campercontact PRO has been available as a subscription since version 6.6.0. If you bought PRO in this, or a later version of the app, the PRO version is yours until you decide to cancel it. Your subscription will automatically renew for a month or year (depending on the subscription period you have chosen), so you don't have to worry about it. You will find the renewal date in the menu item 'My purchases' in the app and you can stop your subscription up to 24 hours before the renewal date. You can cancel as follows:

      Android:

      1. Open the Play Store app
      2. Click on your profile picture
      3. Choose Payments and subscriptions
      4. Cancel under subscriptions

      IOS:

      1. Open the 'Settings' app on your device
      2. Click on your name
      3. Click on 'Subscriptions

      Did you cancel Campercontact PRO? You keep the PRO-version until the end of your original subscription period, after that your account will be switched back to the FREE-version of the app.

      If you have purchased PRO before app version 6.6.0, then the PRO-version is automatically converted to FREE. The expiry date of your PRO version is displayed in the menu item 'My purchases'.

    • Your Campercontact PRO purchase is linked to your account, so you do not have to restore it, even when logging in to another device. But in the unlikely event that something isn't working correctly, and you are a Campercontact PRO subscriber, you can click on 'Restore all purchases' in the 'My purchases' menu in the app to reactivate the PRO version. A connection is then made with the App store (iOS users) / the Google Play store (Android users). Therefore you must, in order to successfully restore your purchase, be logged in to the App store (iOS)/ Google Play store (Android) with the same Apple ID/Google account, with which you originally purchased Campercontact. After this action your PRO-version is linked to your Campercontact account.

      If you want to use your PRO version on multiple devices, you must log in to the app with the same Campercontact account.

      restore my PRO-purchase - Campercontact
    • No, refunds are not possible. If you no longer want the Campercontact PRO version, you can cancel your subscription up to 24 hours before the renewal date. You will find the renewal date in the menu item 'My purchases' in the app. You can cancel as follows:

      Android:

      1. Open the Play Store app
      2. Click on your profile picture
      3. Choose Payments and subscriptions
      4. Cancel under subscriptions

      IOS:

      1. Open the 'Settings' app on your device
      2. Click on your name
      3. Click on 'Subscriptions

      You keep the PRO version until the end of your original subscription period. After that your account will be switched to FREE.

      If you have purchased PRO before app version 6.6.0, then you do not have to cancel your subscription. The PRO version is automatically switched to FREE when your PRO version expires. The expiry date of your PRO-version is displayed in the menu item 'My purchases'.

    • That depends on whether you bought Campercontact PRO via the app or the website.  

      If you don't know where you bought PRO, check the question 'How do I know if I bought PRO through the app or the website?'

      You can cancel your subscription up to 24 hours before the renewal date.  If you have cancelled Campercontact PRO, you will keep the PRO version until the end of your original subscription period, after which your account will be switched back to Campercontact FREE. 

      Cancel PRO via the app 

      Android:

      1. Open the Play Store app
      2. Click on your profile picture
      3. Choose Payments and subscriptions
      4. Cancel under subscriptions

      IOS:

      1. Open the 'Settings' app on your device
      2. Click on your name
      3. Click on 'Subscriptions

      Cancel PRO via the website

      Did you buy Campercontact PRO via the website? Then you can cancel PRO exclusively via the website. You can do this as follows:

      1. Log in with your Campercontact account.
      2. Click on Campercontact PRO in the menu.
      3. Click on 'Cancel subscription'.
      4. Follow the steps on the screen.
      5. Now you have a FREE account again. We will confirm this by e-mail.
    • You can delete your account as follows:

      1. Open the app.
      2. Click on the menu in the upper right.
      3. Click on the 'Delete account' option next to the language flag.
      4. Tick the checkbox and click on the 'Delete account' button.
      5. Your account has been deleted and you have been logged out.

      Think twice before pressing the button, because deleted is really deleted. We cannot undo this. You can create a new account afterwards, but your historical data will not be linked to your new account. We cannot link this for you either.

      Please note that you have Campercontact PRO? This is a subscription which you have to cancel yourself in your appstore. See also: How do I cancel Campercontact PRO?

    • We distinguish two types of data:

      1. Personal data: everything that can be traced back to you as a person, such as your email address, name and information about your motorhome. This data will be completely deleted from our system.
      2. Data about motorhome sites you have shared with us: reviews, new sites and changes to existing sites. We keep all this information within the platform, as it is non-personal information. We anonymise this data so that any link to you as a person is removed. Photos can be traced back to you with great difficulty, so we do remove them.

      Note: do you have Campercontact PRO? This is a subscription which you need to cancel yourself in your appstore. See also: How do I cancel Campercontact PRO?

    • Yes, you can. The system recognizes you based on your email address. All purchases, your PRO subscription, routes, and favorites, for example, will still be accessible.

    • Yes, the system looks at your email address to link you to your existing account. Make sure you have selected 'Share my email address with Campercontact' when logging in with Apple. If you use a different address, we will create a new user. Your potential settings, purchases, favorites, etc. will then not be available in the app.

    • Yes, this is possible. If you encounter any problems, you can always request your password again via 'Forgot Password'.

    • FAQ usage

    • When you start the app, you will automatically see a screen with the options: create account (only click here if you do not yet have an account and use Campercontact for the first time) and log in.

      To log in, click on log in and then enter the email address and password with which you are known to us. Then click on Log in and you are logged in and ready to go!

      If you log in for the first time via the 'new' version of our app (for the first time since September 2020?) you can request a new password via 'forgot password'. Here you fill in the e-mail address with which you are known to us. You will then receive an e-mail with a link to change your password. Click on this link and set a new password. When you see that you have succeeded, return to the app and log in with your e-mail address and the password you just chose.  You are now ready to go and start searching sites. Have fun!

      Need help? Watch this video.

    • You can search for locations in different ways on both the app and our website. Via the map, by using the filter options in the list and by using the search field at the top of the list.

      The map shows 50 locations in the area. And the same in the list below. Which ones is determined by the sorting (distance, relevance, price and rating). When sorting by relevance, the motorhome site in that area with many reviews and a high score is displayed at the top of the list view and is therefore also shown on the map. If you change the sorting to distance, price or review, the results change. Also if you change your position on the map or zoom in or out further and then click the "search in this area" button, the results change. Hope this helps you!

    • There are two possible reasons for this:

      • The app only shows names that actually exist in the database. For example, a small village may appear on Google Maps, but not in our app, as there is no RV location associated with it.
      • You have downloaded an offline country in a language other than the language your app is currently set to. For example, did you download a country with the app set to English? Then place names in a different language may be missing. For example, Vienna (English) does not appear in Dutch, but it does appear as Vienna. In German, however, it is only Wien.
    • You can set the app in your preferred language using the country flag in the menu. There are six standard languages to choose from. Click on the white menu button at the top right of your screen, at the bottom of this menu you will find a country flag. Click this to change it to one of the other five possible languages.

      Change language - Campercontact app
    • This is displayed in the menu

      App version - Campercontact
    • Yes, you can use the Campercontact app offline but only if you are a PRO-user. To receive all the site information in the offline mode, you download these once through ‘Menu > Offline Sites’.

      With an Android device, you can choose to store this information on an SD card.

      To save space on your device you only download the offline maps of the countries you travel through and where you stay.

    • The offline mode is designed for those times when you run out of internet connection. If you have downloaded countries in advance, you will still be able to find the best motorhome site at those times. How does it work exactly?

      (text, image and video below)

      Switching to offline mode

      • The moment you unintentionally find yourself without a connection, the app will notify you. It will tell you to click on the green Wi-Fi icon (circle with two arcs above it) on the map to use offline mode.
      • Go to a screen where you can see the map and click on the green Wi-Fi icon at the bottom left of the map.
      • You will now see a pop-up window asking if you want to switch to offline mode. Choose Continue here.
      • Now the Wi-Fi icon has turned grey and you see the offline map. You can now search in the countries you have downloaded.
      • Even if you are connected, but do not want to consume data, you can still click on the Wi-Fi icon and switch to offline mode.

      Switching to online mode

      • As soon as your device detects that a connection is available again, you'll see a notification on your screen. This will tell you to click on the grey Wi-Fi icon (circle with two arcs above it) to use online mode.
      • Go to a screen where you can see the map and click on the grey Wi-Fi icon at the bottom left of the map.
      • You will now see a pop-up window asking if you want to switch to online mode. Choose Continue here (if you don't want to, click Cancel and stay in offline mode).
      • Now the Wi-Fi icon has turned green and you can see the online map. You can now search the entire database of Campercontact.
      Switch to offline mode
    • As a PRO-user you can use the app Campercontact offline. And download offline maps via Menu > Offline locations. Here you can see which maps are offered and also how large the file is.

    • Yes, this is possible with most Android devices (iOS does not have this option). To save the offline information, go to Menu > Offline locations and click on Storage preferences at the top of the screen. Now you can choose to save to Device or SD card. Behind both options you will see how much space you have available.

      Please note that downloading to an SD card is much slower than downloading to your device. It takes a long time to install because your device has to create folders on the card and distribute all the data across them. So don't be in a hurry. Once installed, you will have everything you need with you on the road!

      Don't see an option to save offline countries on your SD card? There could be several reasons for this:

      • There is no SD card in the device.
      • Sometimes you don't see an option because you have already specified that the SD card you put in your device should be used as additional internal storage (this is possible from Android version 6.0 onwards). Then apps and their data will automatically be stored on your SD card. You do not need to specify this. If you have not made this choice and have chosen to use the SD card as portable storage, you will always see the option. This also applies to Android versions below 6.0.
    • There could be several reasons for this:

      • There is no SD card in the device.
      • Sometimes you don't see an option because you have already specified that the SD card you put in your device should be used as additional internal storage (this is possible from Android version 6.0 onwards). Then apps and their data will automatically be stored on your SD card. You do not need to specify this. If you have not made this choice and have chosen to use the SD card as portable storage, you will always see the option. This also applies to Android versions below 6.0.
    • You certainly can. You can continue to search and view locations. The download will continue. When you return to the list of downloaded countries you will see that the download has been completed or that the percentage has increased.

      Please note: with an iOS device it is important that you do not leave the app during the download process. If you do, there is a chance your device will close the app and your download will fail.

      Do you have an Android device? Then the download will continue even if you use another app or lock and unlock your phone.

    • Do you have an iPhone or iPad? Then this is not the case. This is a limitation of iOS (Apple's operating system). It is therefore important that you do not leave the app during the download process. If you do, there is a chance the device will close the app and the download will fail.

      Do you have an Android device? Then the download will continue even if you use another app or lock your phone and put it away (do not turn it off completely). When you return to the overview of downloaded countries, you will see that the download has been completed or that the percentage has increased in the meantime.

    • Downloading offline maps and all the data that goes with them is quite fast (depending on the size of the country and the speed of your internet connection), but setting them up properly on the device or SD card can take a lot of time. Downloading and setting up are all part of the download process in your app. On average, the download time can be anywhere between 2 and 20 minutes. It takes a while, but afterwards you have everything you need on the go!

      Saving to an SD card is very convenient, but it still takes considerably longer than on the device itself. Keep that in mind. For large countries, it can even take longer than an hour. So make sure you download the desired offline maps before the day of departure, so that you can leave immediately without having to wait for everything to be saved.

      Meanwhile, you can continue to search for motorhome sites or (if you have Android) use another app on your device. The download will continue.

    • There could be several reasons for this:

      • Maybe your internet connection was cut off for a while.
      • If you download to an SD card (Android), the installation of the package is slow. Fortunately, you can continue to use the app.
      • Do you have an SD card in your device and does the download not go beyond a certain percentage for a very long time? Then it may be that your SD card is full. The download can then not continue. Tip: To make sure this doesn't happen, you can click on "Storage preferences" on the "Offline locations" screen. This will show you how many MB you have left and whether a new country will fit on your device.
    • Every day many changes take place at the motorhome site information on Campercontact. And you like to stay informed. Therefore we update the offline countries very regularly. How do you know if there is an update for one or more of your downloaded countries? Go to Menu > Offline Locations. You will see an overview of the countries you have downloaded at the top. If there are updates, you will see them there. Just click on Update and everything will be up to date again!

      Offline - update and downloaden countries
    • Yes, you can. To remove an offline map, go to Menu > Offline Locations. You will see an overview of the countries you have downloaded at the top. Click on the button next to the country you want to remove and all the maps and data for that country will be removed. The country will no longer be listed under ‘Downloaded’, but under ‘All countries’.

      You can also interrupt (cancel) a download. The app will then stop downloading the file and remove what you have already partially downloaded.

    • If you have a Campercontact PRO account, you can choose from the following navigation apps (if you have them installed on your device):

      • Android: Google Maps, Apple Maps, TomTom Go Navigation, Waze, Sygic, Maps.ME, OsmAnd
      • iOS: Google Maps, Apple Maps, TomTom Go Navigation, Waze, OsmAnd, Sygic, Maps.me en CoPilot
    • The moment you click on the 'route button' in the app, you are given the option to choose from the navigation apps on your device. To enable this navigation, an internet connection is normally required. But, there are apps, such as Google Maps, where you can also download maps offline. If you download these before departure, or at a location with a good wifi connection, you can use Campercontact offline to search motorhome sites and also navigate to a site offline.

    • In the Campercontact app you always receive the most up-to-date information. However, you do need an internet connection for this. Do you not want to connect to the internet? Then use the offline version* of the app which offers you the possibility to save locations offline. In this case you won’t have to use data on the go.

      * Functionality for PRO users

    • Our app has to be able to determine your location to display motorhome sites near you. To do this, your device's location tracking must be turned on. Also check whether the app has permission to consult your location data (GPS data). You can check this through the settings of your device. Select ‘Apps’.

    • The app determines your location through GPS. The location services of your phone or tablet must be switched on to determine your location. In addition, check if the Campercontact app has permission to gain access to this information. To do this, go your device’s settings, search for the Campercontact app through ‘Apps’ and grant the app access to your location.

    • Don't worry, they will be savedastheyare linked to your account.Solog on to your new phone with the same account. 

    • Users with a PRO-account can find their favorite motorhome sites in the app through Menu > My favourites. In addition, since the update of the end of September you have the possibility to see your favourites on the map via:

      •  a button 'view on map' at the bottom of the menu item 'my favourites'.
      •  via the filter: 'my favourites’
      •  via the quick filter: 'my favourites’

      Good to know: The map shows a maximum of 50 sites. Click on 'more' at the bottom of the list to see more favourites on the map. The locations shown are determined by the sorting order you select in the list below (distance, relevance, price and rating). The results change when you change your position on the map or zoom in or out, and then click the 'search in this area' button.

      Where can I find my favourites?
    • Yes, You can. Your device has memorised your favourites. So if you have downloaded a country for offline use and you also have a favourite motorhome site there, you will be able to see it. Please note that you can only save favourites if you use the app online.

    • Go to the main menu at the top right of the app. Klick on favourites. Open the location you want to delete as a favourite. And click on the green heart to delete the location as a favourite.

      delete a favourite location - Campercontact app
    • On campercontact.com you will find all the motorhome sites that are on the platform. With basic information to give you an impression. On the website, you can log in for more functionality, but you don't have to. You have to log in to use the app.

      PRO users have the possibility to use the app offline. In addition, on the website and in the FREE version of the app you see advertisements, but not if you have the PRO version of the app of in case you log in as a PRO on the website.

    • Click on 'account' at the top right of the website and then 'log in'. You will see a login screen where you enter your Campercontact login details. Use the same details as in the app.

      Log in button website
    • In the FREE version of Campercontact, you can see all motorhome sites, but you have fewer functionalities than someone with a PRO account. The FREE version also contains adverts, but there are no adverts in the PRO version. 

      For just € 2.49 per month or €9.99 for a whole year you can enjoy: 

      • Viewing an unlimited number of locations per day  
      • All available photos and reviews 
      • an app with no adverts 
      • saving and viewing your favourite motorhome sites 
      • the option to use the app offline 
      • additional filter options 

      Also check:

      How do I buy Camperontact PRO via the website?

      How do I buy Campercontact PRO in the app?

    • You can see this in different ways. For example: 

      • At the top of 'my profile' in the app and on the website. This shows whether Campercontact PRO is active or not.
      • The number of reviews and photos shown at a location. With a FREE account, you can see a maximum of 3 reviews and 5 photos at a location.
      • The green 'upgrade' icon on the map in the app. Only to be seen by FREE users.
      • The advertisements shown between the search results. PRO users do not see these ads. 
      • The Campercontact PRO screen in the app that appears when you click on a function that is only available as a PRO user. 
      • The menu item 'Campercontact PRO' in the app. As a FREE-user you get the possibility to buy the app here. 

      Here you can read more about the differences between FREE and PRO. 

    • This is true. If you search through the 'Companies' tab on our website, you will find yourself in our business directory and search for motorhome companies. This directory offers the following types of motorhome businesses: motorhome sales, motorhome rentals, motorhome maintenance, motorhome accessories, car washes, motorhome construction, stables, weigh stations. If you are looking for a motorhome stopover, campsite or service area, you will find it via the homepage of our website or via the Campercontact app.

    • This, sadly, is not possible (yet).

    • Yes, you can. Via 'My contributions' in your profile. To see this, go to 'My Profile' in the app or on the website and then to 'My contributions'. Here you will find all contributions that you have ever shared with Campercontact.

      My contributions - Campercontact
    • Update 6 October 2022: We have stopped offering POI downloads in the webshop Previously bought POI downloads in our shop? You retain the right to one year of updated data. The dataset continues to be updated quarterly. This gives you, up to a year after purchase, access to an up-to-date file that you can put in your navigation system.

      ---

      Campercontact offers various POI downloads (also called data sets) with motorhome site information, so you can easily navigate to the next place to stay overnight. We offer these POI downloads in three file formats: .ov2, .csv and .kml.

      How does it work?
      After purchasing in the shop you will receive a download link on the purchase page in your browser and by e-mail. The link is valid for one year and can be used 30 times. The files will of course remain under your control. But after 12 months, the download link will no longer work. The link will also stop working once you have reached the maximum number of downloads.

    • Would you like to make sure, as the hundred thousands other motorhome owners and location managers, that Campercontact remains up-to-date? Try adding a new site, some new photos of a site or share a review. If you think you have found incorrect information, you can request to change it. To do so, click the orange plus button.

      If you want to add a motorhome site, click on the orange plus button in the list overview in the app. In case you want to add a site via our website click on 'account' in the top right corner and then on 'add new location'. From there, follow the steps on your screen.

      If you want to add a photo or review to a location or make a change, open that specific location and click on the orange plus button. This applies to both the app and our website.

      Our moderaters will look at your contribution and publish it on Campercontact. If all the information is correct of course. We receive all of this information and aim to process it within two weeks.

      We explain how to add a review in this video.

    • It can happen that our automatically generated emails are considered spam which causes emails about creating an account or resetting a password to end up somewhere else than in your inbox. The email will then end up in your unwanted emails or spam box .

    • Motorhome Routes

    • Yes, the Campercontact Motorhome Routes are available in the app and mapped out for you per day. There is also an option to print out a concise PDF of the route to take with you on the road. Handy in case you have no internet connection. In the app and on this page you will find an overview of the offer.

    • In the Campercontact app and on this page you will find an overview of all available Motorhome Routes. There will be added more routes in the future.

    • You get access to all information of the route in the app. Information about the country to visit, proposed travel days, rest days and all highlights in the area including contact information.

      In addition, the Motorhome Route will be added to your account in a PDF format. That way you can print the route for the road, in case you want to.

    • Most of the routes that you see in the app have been developed by experienced guides from the NKC (our Dutch parent company) for the NKC group tours.

      A small number of routes have been developed by partners with whom we work. This is also indicated with those routes.

      The routes are intended as inspiration for your personal motorhome adventure. Golden tips for the road, which you can of course deviate from.

    • You purchase a motorhome route via the 'routes' tab in the home screen of the Campercontact app. Click on the desired route and then on the bottom right button 'buy route'. And follow the steps on your screen.

    • You can find the Campercontact motorhome routes in the 'routes' tab on the start screen of the Campercontact app. And through 'My purchases' in the menu.

      Via the menu - My Profile - My purchased routes, you will find a concise PDF of the route. You can download (and print) this. Handy for travelling. Android users have access via the app and their profile on campercontact.com. IOS users can only download this PDF via 'My Profile' on campercontact.com.

    • At this moment Motorhome Routes can only be purchased via the Campercontact app (downloadable from the App store (iOS) and the Google Play store (Android).

    • Via campercontact.com you have access to a PDF version of the route(s) you bought. To do so go to campercontact.com, log in at the top right via 'account'. Via 'My profile' you reach 'My purchased routes'. A digital version of the routes, as in the app, is not available on the website.

    • Yes, as a PRO user you enjoy a € 2,- discount on each Campercontact Motorhome Route. The price of the Motorhome Route is listed in the app.

    • It is not possible to use the Motorhome Route, including all its information and POIs offline. If you would like to have information about the route and the places of interest on the road without internet access, please download a concise PDF of the route before you leave (and print it out to take with you on the road). Android users can download this PDF via 'My Profile' in the app or via 'My Profile' on campercontact.com. IOS users can only download this PDF via 'My Profile' at campercontact.com.

    • FAQ Other questions

    • There are three types of motorhome sites on Campercontact:

      • Motorhome stopovers: overnight locations for motorhomes.
      • Campsites: pitches on campsites.
      • Service areas: places where motorhome owners can dispose of waste water and chemical toilets and refill clean water. Staying overnight is prohibited here.
    • Through our app and website we provide a wealth of travel information for motorhome enthusiasts. Compiled for and by a dedicated community of motorhomers. Our aim is to make valuable motorhome (location) information accessible to all.

      Besides official, recognised campsites and motorhome stopovers, we also offer (in smaller numbers) wild camping sites. Wild camping is not permitted everywhere (this differs per country and region), but is tolerated in many places. Especially on the less touristy places. Users of Campercontact who know from their own experience that spending the night here is tolerated, share these often unique spots with other campers. More and more of our users are looking for these places, so we also want to offer them on our platform. You do visit these locations at your own risk: you might be turned away.

      Do you see such a tolerated spot on our platform and do you know that it is indeed enforced? Please let us, and other camper owners, know by sending in a change (use the orange plus sign next to a location). Would you like to share your experiences with other motorhome owners? Then please share them in the reviews! These can also be added by using the orange plus sign at a location.

      Wild camping site or not, the following applies at all times, at every location: behave properly, do not leave any mess and have respect for nature and your surroundings.

    • A claimed location page means that the site Owner or representative has taken control of the listing of his or her site on Campercontact.

      Why can owners claim their location page?

      Claiming business pages gives the owner access to additional features so they can personalize their site and get more noticed.

      For example, with a claimed site they can:

      - Add their own photos to be shown first.

      - Be able to personally introduce themselves to the motorhome owner.

      - Add a video to give a better picture of the site.

      - Get more visibility in search results.

      Does it cost anything to claim a business page?

      Yes. To claim a business page (and thus have access to extra functionalities) we charge an annual fee. This allows us, among other things, to improve and maintain the platform.

      A motorhome site can always be listed on Campercontact for free.

    • Location managers can add discounts for Campercontact PRO-users through a benefits programme. The discount is therefore decided by them and not by Campercontact. This discount will be shown on the location page of the specific motorhome site. If the admin asks, you can show that you have the right to receive their discount through ‘My Profile > Campercontact PRO’.

    • On motorhome sites where camping behaviour is prohibited you are, for example, not allowed to put up an awning. Putting out chairs and tables or hanging laundry is also forbidden. In general you can assume that all recreation outside the motorhome is not allowed then.

      We have already written a blog about this topic. Here you can read more about camping behaviour, what it means and how the filter works on our platform.

    • If you have a question that is not answered in our FAQ section you can contact us through the contact form below. We will do our best to answer all of your questions as quickly as possible.

    • If you have a complaint about our products or our service, you can contact us via the contact form. We will provide a substantive response to your complaint within 14 days of receiving it. If you, as a consumer, disagree with the solution or if we cannot resolve it together, you can submit your complaint to the Dispute Committee via the European ODR Platform. Consumers who are not satisfied with the handling of their complaint can also submit their complaint for mediation to Homeshopping Disputes Committee via www.sgc.nl/en.

    • FAQ Motorhome site managers

    • We explain it step by step on this page.

    • Visit the location page on Campercontact and see which email address is listed under 'Contact details'. Isn't this the correct email address? Then you can change this after logging in via your manager account. Is there no contact e-mail address displayed yet? Fill in this form and we will ensure that you have access to your manager account as soon as possible.

    • In that case you are probably logged in with a different email address than the email address that is linked to your motorhome location on Campercontact. To check which contact address is linked to your location, look up your location in the app or on campercontact.com and look in the 'information' tab.

      Is there no e-mail address listed here as a contact address? Fill in this form and we will ensure that you have access to your manager account as soon as possible.

    • You can change the details of your location page on Campercontact using your manager account on your desktop via the link: https://poi.campercontact.com/. After logging in you will see the location page(s) that you manage. You'll have to log in with the e-mail address that is linked to your location on Campercontact. You can find this email address in the information tab at a location. Is your location on Campercontact, but there is no e-mail address as a contact address here yet? Fill in this form and we will ensure that you have access to the manager account as soon as possible.

      There are parts that you cannot adjust yourself (such as the general description field and deleting photos). As a user, you can submit a change request via the orange plus button at a location in the app or our website. You can log in with the same login details as those of the manager account.

      All changes are processed by our moderators. We aim to deal with these within two weeks. More information? Then visit our manager account page.

    • Are you unable to change any information? Check of you are logged in with the email address that is linked to the contact details of your site. The managerial rights of your motorhome site are linked to this email address. Is the email address incorrect and would you like to change it? Please send us an email.

      Would you like to submit a change in the photos displayed, a review or a motorhome site’s description? Please submit a request through the form. You can view this form through the app by visiting your site’s page and selecting the orange plus button. It is impossible to do so on the website. All these changes are processed by our moderators.

    • You can do this through your manager account. Log in through https://poi.campercontact.com/. After you log in, scroll to ‘Prices and periods’. There you enter a price based on one overnight stay for 1 motorhome and 2 visitors. Then you can add any potential tourist taxes for a single person. The system will automatically calculate the total price. Besides information on prices you fill out your opening hours that are connected to your prices. Do you have several opening hours? Select ‘add Price + periodes’ and fill in the correct information.

      You can find more information on the Manager account page.

    • It is impossible to delete a photo without a valid reason. When you submit a deletion request you can indicate which photo you would like to be deleted and on which grounds. You can submit this change by visiting your site page in the app and selecting the orange plus button. It is not possible on the website. We will process your request within two weeks.

    • You will receive an automatic email about this.

    • Log in to your Manager account at https://poi.campercontact.com/ and visit ‘Reviews’. You can now publish a reply to the relevant review.

      More information on the Manager account page.

    • Reviews cannot be deleted without a proper reason. Please send us a message using the contact form at the bottom of this page and we will process your request as quickly as possible. Please be clear in your message as to which site the review was written for.

      Our response policy offers more clarity about what kind of reviews will be accepted.

      1. Adjust the general description field yourself
      2. Delete photos from users
      3. Customise the order of photos
      4. Delete reviews from users
    • It is not possible to publish paid advertisements on Campercontact yet.

    • FAQ Growth Capital Campercontact

    • Campercontact has received a growth investment from Airbridge Equity Partners to accelerate the development of the platform in Europe. This is particularly manifested in optimisation of the app and website.

    • Users of the Campercontact app and website will notice that the platform continues to develop. New functionalities will be added, taking the ease and pleasure of use to an even higher level.

    • Campercontact originated from the NKC, Europe's largest motorhome club, but split off earlier in 2023. The NKC remains a shareholder in Campercontact. The NKC supports the development of Campercontact, with the aim of making motorhome travel more accessible, reliable and enjoyable for motorhomers.

    • Campercontact provides a platform for more than a million motorhome travellers, with information on places to stay, community reviews and detailed motorhome routes.

    • In addition to the B2C component, Campercontact will invest in services for campsites and motorhome sites in Europe. This includes functionalities for direct bookings and increasing visibility on the platform.

    • Airbridge Equity Partners sees building the Campercontact community as essential. The investment supports the mission to more actively engage motorhome site owners and develop joint solutions to the challenges motorhomers face.

Is your question not listed?

Contact us. We will help you as soon as possible.