We had to cancel our booking due to circumstances (10 minutes after booking). However, they were not very lenient with refunds. For us a reason to give only one star because you do not treat your guests in this way.
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Response from location manager
Hello, You reserved by a special offer for don't pay the fee and don't take the cancellation insurance. So i understand but it's our rules and we give back a part of your paiement and just after my paiement you put this advise.
