Privacy policy

The privacy statement below will take effect on 25 May 2018.

The NKC (provider of Campercontact) processes personal data and wants to communicate clearly and transparently about it. The NKC is the largest (Dutch) club for motorhome enthusiasts and offers insurances, travels, advice and information regarding motorhome stops around the globe (Campercontact). In this privacy statement, the NKC provides information about how it processes personal data. Not all elements of the statement apply to you being a Campercontact user.

Use of personal data

The NKC processes personal data for its services. Personal data are all kinds of information about persons with whom they can be identified. Examples are name and address details, e-mail and IP addresses and passport photos.

In addition, the law distinguishes special personal data, such as information about race, religion or health. This is information that can seriously affect someone's privacy. Therefore, this information may only be processed under strict conditions.

In addition to the information that the parties themselves provide, the NKC may collect information from third parties. This involves checking fraud data and creditworthiness. This information can be requested both during and during the provision of the services of the NKC. In these cases, the NKC has a legitimate interest in the processing of data in the context of its business operations.

The information is stored at the NKC on both internal and external systems, such as applications for relationship management. Through these systems, authorized NKC employees have access to this data and may only use them for the purposes for which the NKC processes the data.

Conditions for processing personal data

To be able to process personal data, AT LEAST ONE of these principles must apply:

  • The person concerned gives permission.
  • It is necessary to execute an agreement.
  • It is necessary for compliance with a legal obligation.
  • It is necessary for protecting a vital interest.
  • It is necessary for carrying out a task of general interest or public authority.
  • It is necessary to look after a legitimate interest.

The NKC bases its processing on the following bases:

Permission 
The NKC processes data on the basis of consent when it concerns special data. Those involved are free to withhold or withdraw consent. In that case it may not be possible to implement the services of the NKC. Where special data are required and the person concerned wishes to make use of the services of the NKC, the person concerned agrees to the collection and use of this special data.

Execution of the agreement 
Within the framework of the service provision of the NKC and entering into agreements, the NKC collects and uses the necessary personal data for making an offer, the realization and execution of the agreement.

Compliance with legal obligation 
The processing of data may be necessary for compliance with legal obligations. The NKC, for example, is subject to a license under the Financial Supervision Act (Wft) and is supervised by De Nederlandsche Bank. The NKC is obliged to comply with applicable rules.

Justified interest 
The collection and use of certain data is necessary to give meaning to legitimate commercial interests, for example offering products that may be of interest to those involved or doing market research to improve the products and services of the NKC. When the NKC processes data on this basis, the NKC ensures that the necessary measures are taken to prevent the processing being a violation of the rights and freedoms that apply under privacy law.

Provision to third parties

The NKC engages third parties in the context of its service provision. In that context, the NKC can provide data to:

  • insurers and intermediaries where necessary for the conclusion of insurance and the provision of services.
  • Expertise bureaus, lawyers and research bureaus for work in the event of damage and necessary reports.
  • research agencies that are called in to investigate creditworthiness, criminal record, fraud (and issue declarations of conduct) in order to detect and prevent fraud in the insurance industry.
  • investigative authorities where necessary to prevent or detect fraud and crime.
  • government agencies if necessary for the NKC to meet its legal obligations. In the context of motor insurance policies, data is passed on to the Rijksdienst voor het Wegverkeer.
  • third parties in case of outsourcing of work. This work will be carried out under the responsibility of the NKC, in accordance with the NKC security standards and under instructions from the NKC.

Security level

The NKC strives to protect the personal data it processes as well as possible against loss or unlawful use. The NKC takes appropriate security measures to ensure the safety and accuracy of that data. If, despite these measures, there is a data breach, the NKC has a procedure for reporting this correctly. This procedure is included in the NKC's privacy policy.

Direct Marketing

The NKC uses personal data for direct marketing that according to the NKC may be of interest to those involved. The NKC always offers the possibility to indicate that personal data may not be used for direct marketing purposes. When the NKC approaches data subjects by e-mail for marketing purposes, the NKC has always received permission in advance.

Automatic data collection

The NKC can also collect information by means of cookies when using an NKC website and using mobile apps. Cookies are small, simple text files that a computer, tablet or mobile phone receives when the websites or apps of the NKC are used. In these files, information about website / app visits is maintained with the aim of improving the user-friendliness. The NKC offers the possibility of not agreeing with these automatic data processing. This may mean that it will not be possible for the NKC to provide the service (completely). The privacy policy provides more details on the use of cookies.

Third party websites

The NKC can also offer links to websites that are not managed by the NKC. These websites are not checked by the NKC and the NKC is not responsible for the privacy policy or the content of these external websites.

Minors

The websites of the NKC do not focus on children under the age of 16.

Accuracy of the data

For the correct performance of its services, the NKC relies on the accuracy of the data known to it. Those involved must inform the NKC about changes to their data.

Right of access / correction / resistance / data portability and freezing

Users have different rights with regard to the data that the NKC processes from them:

  • The right to inspect the processing of personal data by the NKC.
  • The right to have these data corrected, frozen and / or deleted, especially when the processing of the data is no longer necessary.
  • The right of opposition to the use of data for marketing purposes.
  • Right to further processing of personal data.
  • The right to transfer data to another party.

Some of these rights can only be exercised in certain cases. If the NKC is unable to follow up on a request, the NKC will inform the person concerned about this.

For the exercise of these rights and for obtaining further information about this Privacy Statement, contact can be made with contact person Hans Inkenhaag, Manager Operations and Finance via an e-mail to privacy@nkc.nl.

The NKC keeps personal data for as long as necessary for the purposes for which the data are processed. The NKC must also retain data in view of the duty of care and the duty of proof and the evidence position and also to comply with legislation and regulations. After the retention periods have expired, the NKC will delete the data.

Authority Personal Data

Anyone who has complaints about the processing of his personal data by the NKC is welcome to respond. This can be done by sending an email to contact person Hans Inkenhaag, Manager Operations and Finance via privacy@nkc.nl. The NKC then tries to find a solution together. 
If this does not work satisfactorily, there is still the possibility to file a complaint with the privacy regulator, the Dutch Data Protection Authority.

This privacy statement is not an agreement. The NKC reserves the right to make unilateral changes to its privacy policy. Changes are always communicated in the NKC newsletter. Users of the websites and the apps also receive a notification when there are changes.

Read more about privacy? 

More information about how the NKC deals with privacy can be found in the NKC Privacy Policy.