Privacy statement

Campercontact ("we" or "us") is committed to protecting your privacy. This policy explains how we collect and use your data and information through our website, mobile applications, social media websites and handles, email and other online services (our "Services"). 

Personal data processing requirements for associations 

The AVG has six bases for processing personal data. In order to process personal data, at least one of these bases must apply: 

  1. The person concerned gives consent. 
  2. It is necessary to perform an agreement. 
  3. It is necessary to fulfill a legal obligation. 
  4. It is necessary to protect a vital interest. 
  5. It is necessary for the performance of a task of public interest or public authority. 
  6. It is necessary for the protection of a legitimate interest. 

Additional requirements 

In addition to the legal requirements, this privacy policy establishes some additional guidelines for processing personal data. This policy contains points of interest for members, users, managers and designers of systems to ensure privacy not only now, but also in the future. 

Campercontact bases these processing operations on the following bases. 

  • Data processing is necessary to pursue a legitimate interest.¬†
  • The collection of certain data is necessary to offer visitors to Campercontact.com relevant information based on the use of the websites. Also, that registration serves statistical purposes to track and adapt the use of the websites to the needs of visitors.¬†
  • The relevant person consents to data processing.¬†
  • Campercontact processes personal data on the basis of consent. The registration of profiling characteristics requires explicit consent.¬†
  • Campercontact does not provide personal data to third parties.¬†
  • Information you give us.¬†

Some of our Services include features or services that allow you to enter contact information and other information about yourself. We collect and store any information you enter on our Services. This includes information such as your name, contact information (such as email address) and demographic information (such as age, education, gender, interests, state and zip code). We may collect your personal information under the following circumstances: 

  • When you register for a user account on the website or app;¬†
  • When you sign up to receive notifications or emails from us;¬†
  • When you confirm a booking or enter into a transaction through an affiliate;¬†
  • When you request customer service from us or otherwise communicate with us with service-related questions;¬†
  • When you participate in the community, comment threads (reviews) and other interactive aspects of the website; or¬†
  • In any other instances where you voluntarily provide your personal information.¬†

Some of this information may be collected by outside parties on our behalf. For example, when you enter into a transaction in connection with one of our Services, we use a payment processor; Campercontact does not itself collect or store payment card information. 

Information We Collect Automatically. 

When you interact with our Services, certain information about your use of our Services is collected automatically. This includes: 

Device information about your computer, mobile device or other device you use to access our Services, such as IP address, geolocation information, unique device identifier, browser type, browser language and other transactional data; 

  • Analytics and usage data about your use of the Website;¬†
  • Additional "traffic data" and log files such as time of access, date of access, software crash reports, session identification number, access times and referring website addresses;¬†
  • Information about how you interact with our advertisements and newsletters, including whether you open links or click in correspondence; and¬†
  • Information you make available to us on a social media platform (such as by clicking on a social media icon associated with our Services), including your Account ID or username and other information included in your posts.¬†

Much of this information is collected through cookies, web beacons and other tracking technologies, as well as through your web browser or device. We rely on partners to provide many features of our Services using data about your use of our website and online services. 

Below is a list of these partners with links to more information about their use of your data and how to exercise your options regarding tracking. 

Name ExpireDescription PurposeDescription
CookieConsent 1 year Stores the user's cookie consent state for the current domain
firebaseLocalStorageDb#firebase-heartbeat-store Persistent This cookie is necessary for the login function on the website.
google_auto_fc_cmp_setting Persistent Stores the user's cookie consent state for the current domain
_ga 399 days Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_ga_# 399 days Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
_gat 1 day Used by Google Analytics to throttle request rate
_gid 1 day Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_hjAbsoluteSessionInProgress 1 day This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.
_hjFirstSeen 1 day This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.
_hjIncludedInPageviewSample 1 day Used to detect whether the user navigation and interactions are included in the website’s data analytics.
_hjIncludedInSessionSample 1 day Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.
_hjRecordingLastActivity Session Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
_hjSession_# 1 day Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.
_hjSessionUser_# 1 year Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.
_hjTLDTest Session Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
gsc Persistent Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.
gscs Persistent Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.
hjViewportId Session Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
_fbp 3 months Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
_gcl_au 3 months Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
_hjRecordingEnabled Session This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites ‚Äď this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.
gscw Persistent This cookie registers data on the visitor. The information is used to optimize advertisement relevance.
IDE 1 year Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
test_cookie 1 day Used to check if the user's browser supports cookies.
fr 3 months Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
DEVICE_INFO 179 days Used to track user’s interaction with embedded content.
VISITOR_INFO1_LIVE 179 days Tries to estimate the users' bandwidth on pages with integrated YouTube videos.
YSC Session Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
yt.innertube::nextId Persistent Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
yt.innertube::requests Persistent Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
ytidb::LAST_RESULT_ENTRY_KEY Persistent Stores the user's video player preferences using embedded YouTube video
yt-remote-cast-available Session Stores the user's video player preferences using embedded YouTube video
yt-remote-cast-installed Session Stores the user's video player preferences using embedded YouTube video
yt-remote-connected-devices Persistent Stores the user's video player preferences using embedded YouTube video
yt-remote-device-id Persistent Stores the user's video player preferences using embedded YouTube video
yt-remote-fast-check-period Session Stores the user's video player preferences using embedded YouTube video
yt-remote-session-app Session Stores the user's video player preferences using embedded YouTube video
yt-remote-session-name Session Stores the user's video player preferences using embedded YouTube video

How we use cookies. 

A cookie is a small file added to analyze web traffic or to let you know when you visit a particular (mobile) web site. Cookies enable web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by collecting and remembering information about your preferences. We may use traffic log cookies to identify which pages are being used. This helps us analyze data about Web page traffic and improve our Web site to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is deleted from the system. In general, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. 

 

We use cookies for the following purposes. 

  • Site operations/essential cookies: To enable features necessary to provide the services on our site, such as identifying you when you are logged in, tracking content views and remembering your preferences.¬†
  • Analytics: To enable us to understand how our services are used, track site performance and make improvements.¬†
  • Personalized advertising: To deliver personalized advertising based on your preferences or interests and to measure the effectiveness of ads.¬†
  • Social media: To enable you to access our services and share content through social networks.¬†
  • Retention of personal data¬†

 

Retention 

Data in the records are kept for as long as the membership of the member in question runs. This includes personal data as well as, for example, registrations and bank details. 

Even after the membership ends, the data will be kept for the legally required period of seven years. After that, the data of deleted or anonymized. 

 

What we do with the information we collect 

We only use the information we collect from you in accordance with this policy. 

Specifically, the information collected is used to: 

  • Maintain our internal records;¬†
  • Improve our products and services;¬†
  • Periodically send promotional emails about new products, services, special offers or other similar information;¬†
  • Customize the website according to your interests;¬†
  • Provide you with content, products and services that you request;¬†
  • Upload your content on the website and application as you request;¬†
  • Communicate with you about your Account, our service or any improvements or changes to our services, policies and terms and conditions;¬†
  • Perform statistical, demographic and marketing analysis of users of the website and application;¬†
  • Deliver personalized advertisements on our Services based on your preferences or interests across services and devices and measure the effectiveness of our advertisements;¬†
  • Detect, investigate and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements related to the provision of products and services.¬†

 

How we share information 

We may share this information as follows: 

  • With the following categories of service providers we engage to perform functions on our behalf:¬†
  • Billing and collection providers, such as payment processors and organizations that help us assess your credit and payment status.¬†
  • Auditing and accounting firms.¬†
  • Professional services consulting firms, such as Companies that help provide legal services or project-based resources and assistance.¬†
  • Advertising, marketing and analytics services, including entities that analyze the information we collect from you to communicate and advertise with you.¬†
  • Security vendors, such as entities that help with security incident verification and response, service notifications and fraud prevention.¬†
  • IT vendors, such as entities that help with website design, hosting and maintenance, data and software storage, and network operations.¬†

With the following categories of third parties: 

Advertising, marketing and analytics partners, which are companies involved in advertising for marketing or promotional purposes. These Companies may use tracking technologies on our website to collect or receive information from the Services and elsewhere on the Internet and use that information to provide measurement services and targeted advertising. Although we do not share information that identifies you by name with unaffiliated third parties for their own use, with sufficient data from other sources, such other parties may be able to identify you personally. 

 

In addition, with: 

  • Social media platforms, if you choose to link your social media Account to our Services.¬†
  • With business partners on whose behalf we perform services and who may sell services of interest to you. For example, we perform bookings on behalf of partners and share information with them necessary to complete the transaction.¬†
  • With authorities or legally authorized representatives, if required by law or if we believe in good faith that sharing your information is necessary to comply with applicable law;¬†

 

With subsidiaries or affiliates; 

With an amalgamated or acquiring entity. We may transfer information about you to another entity or its affiliates or service providers in connection with, or in the course of negotiating, a merger, acquisition, sale of assets or a line of business, change in ownership, or financing transaction. We cannot promise that any acquiring party or the merged entity will have the same privacy practices or treat your information in the same manner as described in this privacy policy; Or 

To ensure the safety of our users in the event of an emergency. 

 

Links to other websites 

Our website and also app may contain links that allow you to easily visit other websites of interest. However, we have no control over that other website once you leave our site through these links. Therefore, we are not responsible for the protection and privacy of any information you provide while visiting such sites and such sites are not covered by this privacy policy. Please exercise caution and review the privacy policy applicable to the website in question. 

 

Security 

We make every effort to ensure that your information is secure. To prevent unauthorized access or disclosure, we have appropriate physical, electronic and organizational measures in place to safeguard the information we collect online. Please note, however, that although we do our best to protect your information as soon as we receive it, no data transmission over the Internet or any other public network is guaranteed to be 100% secure. 

 

Your options and rights regarding your information 

Visit the Settings page in your Account to update your contact information. 

You can always unsubscribe from future email communications, via email and other communications from us. To do so, send us a message at info@campercontact.com or unsubscribe via the newsletter. 

You have the right to request access to Personal Information collected about you, including information about the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it. You may make such a request as described below. To protect our customers' Personal Information, we must verify your identity before we can respond to your request. 

 

Right to Request Removal of Information. 

You have the right in certain circumstances to request that we delete any Personal Information we have collected directly from you. You may make such a request as described below. To protect our customers' Personal Information, we must verify your identity before we can act on your request. We may be required for legal reasons not to comply with your request, or to do so in a more limited manner than you expected. If this is the case, we will explain this to you in our response. 

You may request to exercise your rights to access/notify or delete your Personal Information in any of the following ways: 

 

By contacting us via email at info@campercontact.com. 

We will not use Personal Information submitted for the purpose of a consumer request for any purpose other than to fulfill your request. 

 

Do we need to be even more elaborate that we will then process this request in a timely manner and notify the relevant submitter in a timely manner if processed? 

 

Complaints 

Anyone who has complaints about the processing of their personal data by Campercontact can contact us about it. This can be done by sending an email to our team at info@campercontact.com. Campercontact will then work with the person concerned to find a solution. If that is not satisfactory, there is still the possibility to file a complaint with the privacy regulator, the Data Protection Authority.