I was looking forward to it, but unfortunately, a death meant we couldn't make it. They were friendly on the phone, but it had to be done by email. The email explained it clearly, but I've lost my payment: "Because the period between your cancellation and your planned arrival date is less than 14 days, NO refund will be made according to the terms and conditions." Sad and angry, no sympathy whatsoever... I won't be booking here again!