Dümo Reisemobil Service

Very bad delivery of new camper. Withholding important information during a sales conversation. Failure to keep promises. Camper was delivered incomplete and very careless. After 9 months and requests on my part via telephone and e-mail, the camper is finally in order, as should have been done upon delivery. Never again for me Dümo !!

April 2017 Purchased Clever 3ltr 180HP Automatic which was delivered in September 2017. During a viewing in June 2017 some negatives discovered. There were no swivel seats, there were 15 "steel rims under which 16" had to be Alu and there was an annoying glue spot in the sky above the windscreen. Everything would be arranged before delivery. On delivery, swivel seats and rims were in order but glue spot nothing was done. It was bad weather on delivery and outside in the rain, the camper was very briefly explained. Not clean and adhesive plastic still on the windows / skylights. After a visit to the RDW it turned out that the 2-seater bench was not on the license plate. After that a big drama with 2 times re-examination by TUV in Emmerich. After many promises not kept, I gave up hope. 2 seat not on license plate and glue spot is still there.

purchase 2017 October Excellent at sale. Defects found on delivery fixed. After test weekend defects to heating, batteries and engine management Defects by Dumo and our Netherlands. service company fixed. Invoices paid properly. Conclusion: not wrong to buy there, should be more attentive to defects before delivery. Very lenient in 'after sales' and honest towards the customer.