• Questions about the offline mode of the app (function for PRO users)

    • Yes, you can use the Campercontact app offline but only if you are a PRO-user. To receive all the site information in the offline mode, you download these once through ‘Menu > Offline Sites’.

      With an Android device, you can choose to store this information on an SD card.

      To save space on your device you only download the offline maps of the countries you travel through and where you stay.

      Offline EN - update and downloaden countries
    • The offline mode is designed for those times when you run out of internet connection. If you have downloaded countries in advance, you will still be able to find the best motorhome site at those times. How does it work exactly?

      Switching to offline mode

      • The moment you unintentionally find yourself without a connection, the app will notify you. It will tell you to click on the green Wi-Fi icon (circle with two arcs above it) on the map to use offline mode.
      • Go to a screen where you can see the map and click on the green Wi-Fi icon at the bottom left of the map.
      • You will now see a pop-up window asking if you want to switch to offline mode. Choose Continue here.
      • Now the Wi-Fi icon has turned grey and you see the offline map. You can now search in the countries you have downloaded.
      • Even if you are connected, but do not want to consume data, you can still click on the Wi-Fi icon and switch to offline mode.

      Switching to online mode

      • As soon as your device detects that a connection is available again, you'll see a notification on your screen. This will tell you to click on the grey Wi-Fi icon (circle with two arcs above it) to use online mode.
      • Go to a screen where you can see the map and click on the grey Wi-Fi icon at the bottom left of the map.
      • You will now see a pop-up window asking if you want to switch to online mode. Choose Continue here (if you don't want to, click Cancel and stay in offline mode).
      • Now the Wi-Fi icon has turned green and you can see the online map. You can now search the entire database of Campercontact.
      Switch to offline mode
    • You certainly can. You can continue to search and view locations. The download will continue. When you return to the list of downloaded countries you will see that the download has been completed or that the percentage has increased.

      Please note: with an iOS device it is important that you do not leave the app during the download process. If you do, there is a chance your device will close the app and your download will fail.

      Do you have an Android device? Then the download will continue even if you use another app or lock and unlock your phone.

    • As a PRO-user you can use the app Campercontact offline. And download offline maps via Menu > Offline locations. Here you can see which maps are offered and also how large the file is.

    • Unfortunately, restoring the offline functionality has taken longer than expected. As a team we find this very annoying and apologise for it. Recently we have been working very hard to bring back the offline functionality in an improved version as soon as possible. The offline functionality of the app is a complex feature and has been tested intensively. It is finally here. We are happy to announce that 'offline' functionality is not only back, but also improved!

      From now on PRO users can download offline maps of almost all countries of which motorhome sites can be found on Campercontact, Android users can also choose to save the maps on an SD card and downloads can be cancelled and deleted. For more information about this updated version of the offline mode visit this page.

    • Downloading offline maps and all the data that goes with them is quite fast (depending on the size of the country and the speed of your internet connection), but setting them up properly on the device or SD card can take a lot of time. Downloading and setting up are all part of the download process in your app. On average, the download time can be anywhere between 2 and 20 minutes. It takes a while, but afterwards you have everything you need on the go!

      Saving to an SD card is very convenient, but it still takes considerably longer than on the device itself. Keep that in mind. For large countries, it can even take longer than an hour. So make sure you download the desired offline maps before the day of departure, so that you can leave immediately without having to wait for everything to be saved.

      Meanwhile, you can continue to search for motorhome sites or (if you have Android) use another app on your device. The download will continue.

    • Yes, you can. To remove an offline map, go to Menu > Offline Locations. You will see an overview of the countries you have downloaded at the top. Click on the button next to the country you want to remove and all the maps and data for that country will be removed. The country will no longer be listed under ‘Downloaded’, but under ‘All countries’.

      You can also interrupt (cancel) a download. The app will then stop downloading the file and remove what you have already partially downloaded.

    • Every day many changes take place at the motorhome site information on Campercontact. And you like to stay informed. Therefore we update the offline countries very regularly. How do you know if there is an update for one or more of your downloaded countries? Go to Menu > Offline Locations. You will see an overview of the countries you have downloaded at the top. If there are updates, you will see them there. Just click on Update and everything will be up to date again!

      Offline - update and downloaden countries
    • Do you have an iPhone or iPad? Then this is not the case. This is a limitation of iOS (Apple's operating system). It is therefore important that you do not leave the app during the download process. If you do, there is a chance the device will close the app and the download will fail.

      Do you have an Android device? Then the download will continue even if you use another app or lock your phone and put it away (do not turn it off completely). When you return to the overview of downloaded countries, you will see that the download has been completed or that the percentage has increased in the meantime.

    • Yes, this is possible with most Android devices (iOS does not have this option). To save the offline information, go to Menu > Offline locations and click on Storage preferences at the top of the screen. Now you can choose to save to Device or SD card. Behind both options you will see how much space you have available.

      Please note that downloading to an SD card is much slower than downloading to your device. It takes a long time to install because your device has to create folders on the card and distribute all the data across them. So don't be in a hurry. Once installed, you will have everything you need with you on the road!

      Don't see an option to save offline countries on your SD card? There could be several reasons for this:

      • There is no SD card in the device.
      • Sometimes you don't see an option because you have already specified that the SD card you put in your device should be used as additional internal storage (this is possible from Android version 6.0 onwards). Then apps and their data will automatically be stored on your SD card. You do not need to specify this. If you have not made this choice and have chosen to use the SD card as portable storage, you will always see the option. This also applies to Android versions below 6.0.
    • There could be several reasons for this:

      • There is no SD card in the device.
      • Sometimes you don't see an option because you have already specified that the SD card you put in your device should be used as additional internal storage (this is possible from Android version 6.0 onwards). Then apps and their data will automatically be stored on your SD card. You do not need to specify this. If you have not made this choice and have chosen to use the SD card as portable storage, you will always see the option. This also applies to Android versions below 6.0.
    • There could be several reasons for this:

      • Maybe your internet connection was cut off for a while.
      • If you download to an SD card (Android), the installation of the package is slow. Fortunately, you can continue to use the app.
      • Do you have an SD card in your device and does the download not go beyond a certain percentage for a very long time? Then it may be that your SD card is full. The download can then not continue. Tip: To make sure this doesn't happen, you can click on "Storage preferences" on the "Offline locations" screen. This will show you how many MB you have left and whether a new country will fit on your device.
    • Yes, You can. Your device has memorised your favourites. So if you have downloaded a country for offline use and you also have a favourite motorhome site there, you will be able to see it. Please note that you can only save favourites if you use the app online.

    • There are two possible reasons for this:

      • The app only shows names that actually exist in the database. For example, a small village may appear on Google Maps, but not in our app, as there is no RV location associated with it.
      • You have downloaded an offline country in a language other than the language your app is currently set to. For example, did you download a country with the app set to English? Then place names in a different language may be missing. For example, Vienna (English) does not appear in Dutch, but it does appear as Vienna. In German, however, it is only Wien.
    • FAQ transition to new platform

    • Over the last few years Campercontact has grown at a fast pace worldwide. Both the number of locations and the number of users has seen an enormous increase. All users have collectively added a great number of locations, photo’s, reviews and alterations.

      To be able to keep processing this and all future information and to translate these to information that helps you as a user find you next motorhome site, it was necessary to update our platform. In addition, we have ambitious plans for the future. Therefore we find it important that Campercontact is stable and quick and offers enough room for expansion.

    • No, you do not need to create a new account. Your account is included with your email address, so you can log in to the new app with your existing email address at startup. However, when using the new app for the first time, you request a new password via 'forgot password'. So you don't need your old password.  

    • When you start the new app, you will the get the option to register (in case it is your first time on Campercontact and you have no account) and to log in with the option to click on 'forgot password'. When using the new app for the first time, you can request a new password once via 'forgot password'. Then you fill in the e-mail address with which you are known to us. You will then receive an email with a link to change your password. Click on that link and set a new password. If you see that this has been successful, return to the app and log in with your email address and your newly chosen password.  Now you can get started, have fun!

      Need help? Watch this video.

    • Click on 'account' at the top right of the website and then 'log in'. You will see a login screen where you enter your Campercontact login details. Use the same details as in the app.

      Log in button website
    • You can search for locations in different ways on both the app and our website. Via the map, by using the filter options in the list and by using the search field at the top of the list.

      The map shows 50 locations in the area. And the same in the list below. Which ones is determined by the sorting (distance, relevance, price and rating). When sorting by relevance, the motorhome site in that area with many reviews and a high score is displayed at the top of the list view and is therefore also shown on the map. If you change the sorting to distance, price or review, the results change. Also if you change your position on the map or zoom in or out further and then click the "search in this area" button, the results change. Hope this helps you!

    • Yes, you will still have the full version of the app. From now on, this version is called the PRO-version. You will also have a PRO-account. View all the differences compared to the free app here (FREE-version with a FREE-account).

      Did you buy Campercontact PRO less than 12 months ago in our old app and do you see that you no longer have a PRO-version? Then you still need to restore your previous purchase via the 'restore purchase' button in the menu item 'Campercontact PRO'. A connection will then be made with the App store (iOS users)/ the Google Play store (Android users).

    • Manually updating the database is a thing of the past. In the new version of our app you always receive the most up-to-date information. However, you do need an internet connection for this. Do you not want to connect to the internet? You can also use the option to save locations offline (see previous question). In this case you won’t have to use data on the go.

    • Users with a PRO-account can find their favorite motorhome sites in the app through Menu > My favourites. In addition, since the update of the end of September you have the possibility to see your favourites on the map via:

      •  a button 'view on map' at the bottom of the menu item 'my favourites'.
      •  via the filter: 'my favourites’
      •  via the quick filter: 'my favourites’
      Where can I find my favourites?
    • That could be correct. Some non-primary functions have been redeveloped, but are not ready for launching yet. When these features will return depends on, amongst others, our priorities and our budget. We hope that the remaining features of het app are satisfactory!

    • This is common among Android users and can be solved by closing and restarting the app completely.

      This video shows you how to close your active apps on an Android device. The button to show your active apps can be either left or right. This depends on your device.

    • FAQ installing the app

    • The app is only developed for devices using an Android or iOS (Apple) operating system. This includes more than 90% of the smartphones and tablets.  

      The app works best on a device with Android version 6.0 or IOS 10.0 and higher. The app can be downloaded for Android devices with an operating system 4.1, 4.2, 5, 5.1, but we cannot guarantee that these will work optimally, as they are no longer supported by Android itself. 

      To avoid performance problems, it is advisable to use the latest version of the app and the most recent operating system on your device. In addition, you can of course always use our website www.campercontact.com. 

    • Have you not installed the Campercontact app onto your phone or tablet yet? Download it through Google Play (Android) or the App Store (iOS). Please find an elaborate explanation for both operating systems below.

      Android
      Create a Google-account
      Downloading apps on an Android device is done through the Google Play Store. To be able to do so you need a Google-account. Have you never downloaded an app before and you don’t have a Google-account either? Then you have to create and account first. Do you already have an account? Scroll down to ‘Downloading the Campercontact app…’.

      Creating an account works like this:

      1. Open the main menu Settings on the device.
      2. Go to ‘users & accounts’ and tap ‘Add account’.
      3. Select ‘Google’.
      4. Choose ‘Existing’ (if you want to add an existing account) or ‘New’ (if you want to create a new account).
      5. Follow the instruction to add the new account.

      Download the Campercontact app on my Android device
      Select the Play Store icon to open the Play Store.
      Next, tap the magnifying glass in the top right corner to search within the Play Store.
      Type ‘Campercontact’ (without quotation marks) and search.
      The Campercontact App will appear. Select it.

      Then select the ‘Install’-button. Note: this is cheaper if you are connected to a Wi-Fi network. As soon as the app has been installed, a button saying ‘Open’ will appear and you will reach the login screen of the Campercontact app.

      iOS
      Create an Apple ID
      Go to the App Store. Have you never downloaded an app before? Then you probably don’t have an Apple ID either. You need this account to download apps. Create an Apple ID first. If you already have an Apple ID then you can log onto the App Store with your (new) Apple ID and download the Campercontact app.

      Downloading the Campercontact app on my iPhone
      Select the search button at the bottom of the screen and type ‘Campercontact’ (without quotation marks). The Campercontact icon will appear . Tap the button ‘Download’ and select ‘Install’ next. The Campercontact app will now start installing. Note: this is cheaper if are connected to a  Wi-Fi network.

      As soon as the app has finished installing an ‘Open’ button will appear and you will reach the login screen of het Campercontact app.

    • FAQ about the account

    • This can be done in the app and on campercontact.com

      In the App:
      To be able to use the app you need to register when first using the app. You will be led through the registration process automatically using a short form.

      Via campercontact.com:
      Click on 'account' in the upper right-hand corner and then on 'create account'. From there, you will automatically be led through the registration process, in which you must enter your e-mail address, a user name and a password, among other things.

      Note: You only need to make an account on the app once. If you switch devices, you can easily log in with the same email address and password. You cannot make a new account with an email address that has already been paired to an account.

    • Do you have a tablet or a second phone besides a mobile phone? Or does your partner also want to use the app on his/her device? That is possible! You can log in with the same account on several devices at the same time. On these devices, log in with the same login details. You do not need to create a new password again.

    • You can find the email address you used to register with us under ‘Contact details’ through Menu > My Profile.

      Not logged in yet and don't remember which email address you used to create an account with? Then first click on the login button and then on 'forgot password' and test in the follow-up screen with your different email addresses if you receive a 'forgot password email' from us. If you are registered with us with the email address you entered, you will receive an email with which you can request a new password. After creating this password, you can log in with this e-mail address and the newly created password.

    • There are two ways to find out if, and until when, your PRO version is valid:

      Via the menu item ‘Campercontact PRO’ in the app.

      or

      Through the purchase history of the App Store (iOS) and Google Play Store (Android). Here you will find your proof of purchase with the date of purchase. Add 12 months and you will know the end date.

    • Campercontact is a platform for and by motorhome owners. All the information comes from the motorhome owners themselves. To be able to save information to your personal favorites or to share experiences with others you need an account. In addition, it enhances the reliability of the information on our platform. Having to create an account prevents just anyone from adding information.

    • Forgot your passport? No problem, it happens to the best of us! Click the link ‘Forgot password’ underneath the password box. After filling in your email address you will receive an email which will give you a link to create a new password.

      Are you unable to find our email? Try your spam box. If you add noreply@campercontact.com to your contacts as a safe sender, our emails won’t be sent to your spam in the future.

    • Yes, the full version of the app is called the PRO-version and your account is a PRO-account.

    • You can change your email address via 'My Profile' in the main menu of the app.Click on the menu at the top right of your screen, then on 'My Profile' and then on 'Edit Profile'.You can change your e-mail address here by clicking on the pencil next to the e-mail address field.

      Change e-mail address - Campercontact app
    • In the app you can change your email address, username and profile picture. To do so, go ‘My Profile’ through the menu at the top right corner of the screen and tap ‘Edit Profile’.

      Change personal data - Campercontact app
    • With large updates you will automatically receive a notification in the app that there is an update available. This way you’ll never miss out on important improvements. If you do not want to update manually you can visit Google Play or the App Store and give permission that you want your app to update automatically.

    • You can buy Campercontact PRO via the 'Campercontact PRO' menu in the app., via the menu item 'My purchases' or through one of the banners that you, as a FREE user, will find in the app. For just €1.99 a month or €9.99 for a whole year, you can enjoy the following benefits: an app without adverts, save your favourite motorhome sites, use the app offline and search even faster with additional filter options.

    • As an iOS user, you can convert your subscription during a current period, but the new subscription will not start until the end of your original subscription period.

      Android users must first stop their current subscription in order to purchase a new subscription period after it expires.

      Convert original subscription period for an iOS user
      To change your monthly subscription to a yearly subscription or vice versa, go to the 'settings' app on your device, click on your name and then on 'subscriptions'. Then purchase the desired subscription period. Note: the new subscription will only start when your current subscription period ends.

      Stop + re-buy a subscription period for an Android user
      You can cancel your current subscription via the Play store app. Click on your profile picture - choose payments and subscriptions - and then cancel under subscriptions. You can do this up to 24 hours before the renewal date. You will find the renewal date of your subscription in the menu item 'My purchases' in the app.

      Did you cancel Campercontact PRO, then you keep the PRO-version until the end of your original subscription period, after that your account will be switched back to the FREE-version of the app. You then re-purchase Campercontact PRO via the menu item 'My purchases', via the menu item Campercontact PRO or via one of the banners that you will find in the app as a FREE user. For only € 1.99 per month, or € 9.99 for a whole year.

    • Campercontact PRO has been available as a subscription since version 6.6.0. If you bought PRO in this, or a later version of the app, the PRO version is yours until you decide to cancel it. Your subscription will automatically renew for a month or year (depending on the subscription period you have chosen), so you don't have to worry about it. You will find the renewal date in the menu item 'My purchases' in the app and you can stop your subscription up to 24 hours before the renewal date. You can cancel as follows:

      Android:

      1. Open the Play Store app
      2. Click on your profile picture
      3. Choose Payments and subscriptions
      4. Cancel under subscriptions

      IOS:

      1. Open the 'Settings' app on your device
      2. Click on your name
      3. Click on 'Subscriptions

      Did you cancel Campercontact PRO? You keep the PRO-version until the end of your original subscription period, after that your account will be switched back to the FREE-version of the app.

      If you have purchased PRO before app version 6.6.0, then the PRO-version is automatically converted to FREE. The expiry date of your PRO version is displayed in the menu item 'My purchases'.

    • Your Campercontact PRO purchase is linked to your account, so you do not have to restore it, even when logging in to another device. But in the unlikely event that something isn't working correctly, and you are a Campercontact PRO subscriber, you can click on 'Restore all purchases' in the 'My purchases' menu in the app to reactivate the PRO version. A connection is then made with the App store (iOS users) / the Google Play store (Android users). Therefore you must, in order to successfully restore your purchase, be logged in to the App store (iOS)/ Google Play store (Android) with the same Apple ID/Google account, with which you originally purchased Campercontact. After this action your PRO-version is linked to your Campercontact account.

      If you want to use your PRO version on multiple devices, you must log in to the app with the same Campercontact account.

      restore my PRO-purchase - Campercontact
    • Campercontact PRO has been available as a subscription since version 6.6.0. If you bought PRO in this, or a later version of the app, the PRO version is yours until you decide to cancel it. Your subscription will automatically renew for a month or year (depending on the subscription period you have chosen), so you don't have to worry about it. You will find the renewal date in the menu item 'My purchases' in the app and you can stop your subscription up to 24 hours before the renewal date. You can cancel as follows:

      Android:

      1. Open the Play Store app
      2. Click on your profile picture
      3. Choose Payments and subscriptions
      4. Cancel under subscriptions

      IOS:

      1. Open the 'Settings' app on your device
      2. Click on your name
      3. Click on 'Subscriptions

      Did you cancel Campercontact PRO? You keep the PRO-version until the end of your original subscription period, after that your account will be switched back to the FREE-version of the app.

      If you have purchased PRO before app version 6.6.0, then the PRO-version is automatically converted to FREE. The expiry date of your PRO version is displayed in the menu item 'My purchases'.

    • No, refunds are not possible. If you no longer want the Campercontact PRO version, you can cancel your subscription up to 24 hours before the renewal date. You will find the renewal date in the menu item 'My purchases' in the app. You can cancel as follows:

      Android:

      1. Open the Play Store app
      2. Click on your profile picture
      3. Choose Payments and subscriptions
      4. Cancel under subscriptions

      IOS:

      1. Open the 'Settings' app on your device
      2. Click on your name
      3. Click on 'Subscriptions

      You keep the PRO version until the end of your original subscription period. After that your account will be switched to FREE.

      If you have purchased PRO before app version 6.6.0, then you do not have to cancel your subscription. The PRO version is automatically switched to FREE when your PRO version expires. The expiry date of your PRO-version is displayed in the menu item 'My purchases'.

    • FAQ usage

    • You can search for locations in different ways on both the app and our website. Via the map, by using the filter options in the list and by using the search field at the top of the list.

      The map shows 50 locations in the area. And the same in the list below. Which ones is determined by the sorting (distance, relevance, price and rating). When sorting by relevance, the motorhome site in that area with many reviews and a high score is displayed at the top of the list view and is therefore also shown on the map. If you change the sorting to distance, price or review, the results change. Also if you change your position on the map or zoom in or out further and then click the "search in this area" button, the results change. Hope this helps you!

    • In the FREE version of Campercontact, you can see all motorhome sites, but you have fewer functionalities than someone with a PRO account. The FREE version also contains adverts, but there are no adverts in the PRO version.

      For just €1.99 per month or €9.99 for a whole year you can enjoy:

      • an app with no adverts
      • saving and viewing your favourite motorhome sites
      • the option to use the app offline
      • additional filter options

      Buy the full PRO version in the Campercontact app via the menu item 'My purchases', via the menu item Campercontact PRO or via one of the banners that you, as a FREE user, will find in the app.

      You can also log in on campercontact.com to get all the benefits of Campercontact PRO on our website.

    • You can see this in different ways. For example

      • The advertisements shown between the search results. PRO users do not see these ads.
      • The number of reviews and photos shown at a motorhome site. With a FREE account you can see up to 3 reviews and up to 5 photos at a location. And it displays that you need to purchase the PRO version to see all reviews and photos.
      • The menu item 'Campercontact PRO'. As a FREE-user you get the possibility to buy the app here.

      Here you can read more about the differences between FREE and PRO.

    • On campercontact.com you will find all the motorhome sites that are on the platform. With basic information to give you an impression. On the website, you can log in for more functionality, but you don't have to. You have to log in to use the app.

      PRO users have the possibility to use the app offline. In addition, on the website and in the FREE version of the app you see advertisements, but not if you have the PRO version of the app of in case you log in as a PRO on the website.

    • Our app has to be able to determine your location to display motorhome sites near you. To do this, your device's location tracking must be turned on. Also check whether the app has permission to consult your location data (GPS data). You can check this through the settings of your device. Select ‘Apps’.

    • You can set the app in your preferred language using the country flag in the menu. There are six standard languages to choose from. Click on the white menu button at the top right of your screen, at the bottom of this menu you will find a country flag. Click this to change it to one of the other five possible languages.

      Change language - Campercontact app
    • The app determines your location through GPS. The location services of your phone or tablet must be switched on to determine your location. In addition, check if the Campercontact app has permission to gain access to this information. To do this, go your device’s settings, search for the Campercontact app through ‘Apps’ and grant the app access to your location.

    • Yes, you can. Via 'My contributions' in your profile. To see this, go to 'My Profile' in the app or on the website and then to 'My contributions'. Here you will find all contributions that you have ever shared with Campercontact.

      My contributions - Campercontact
    • This, sadly, is not possible yet. This feature will return eventually, but we are unable to say when.

    • We have chosen not to incorporate these routes into the first version of the app straight away. They will return, but in what form and when has not been determined yet.

    • If you have a Campercontact PRO account, you can choose from the following navigation apps (if you have them installed on your device):

      • Android: Google Maps, Apple Maps, TomTom Go Navigation, Waze, Sygic, Maps.ME, OsmAnd
      • iOS: Google Maps, Apple Maps, TomTom Go Navigation, Waze, OsmAnd, Sygic, Maps.me en CoPilot
    • That is possible. In this shop Campercontact offers various POI downloads (also called data sets) with motorhome site information, so you can easily navigate to the next place to stay overnight. We offer these POI downloads in three file formats: .ov2, .csv and .kml.

      How does it work?
      After purchasing in the shop you will receive a download link on the purchase page in your browser and by e-mail. The link is valid for one year and can be used 30 times. The files will of course remain under your control. But after 12 months, the download link will no longer work. The link will also stop working once you have reached the maximum number of downloads.

    • In this shop we offer the three most common file formats. Of course it is always a good idea to check first which extension your navigation system supports. In many cases this is the .csv file. If your navigation system needs a different extension, then use the .csv file and convert it to the correct extension. You can use the program POIedit for this (Windows) or POIconvert (Mac). You can also convert the file via this website.

    • Would you like to make sure, as the hundred thousands other motorhome owners and location managers, that Campercontact remains up-to-date? Try adding a new site, some new photos of a site or share a review. If you think you have found incorrect information, you can request to change it. To do so, click the orange plus button. If you want to add a location, click on the orange plus button in the location overview. If you want to add a photo or review to a location or make a change, open that specific location and click on the orange plus button.

      Our moderaters will look at your contribution and publish it on Campercontact. If all the information is correct of course. We receive all of this information and aim to process it within two weeks.

      We explain how to add a review in this video.

    • Don't worry, they will be savedastheyare linked to your account.Solog on to your new phone with the same account. 

    • Yes, you can use the Campercontact app offline but only if you are a PRO-user. To receive all the site information in the offline mode, you download these once through ‘Menu > Offline Sites’.

      With an Android device, you can choose to store this information on an SD card.

      To save space on your device you only download the offline maps of the countries you travel through and where you stay.

      Offline EN - update and downloaden countries
    • Go to the main menu at the top right of the app. Klick on favourites. Open the location you want to delete as a favourite. And click on the green heart to delete the location as a favourite.

      delete a favourite location - Campercontact app
    • It can happen that our automatically generated emails are considered spam which causes emails about creating an account or resetting a password to end up somewhere else than in your inbox. The email will then end up in your unwanted emails or spam box or is declined by your provider.

      To prevent this issue in the future, you can add noreply@campercontact.com to your contacts as a safe sender.

    • This is displayed in the menu

      App version - Campercontact
    • FAQ Other questions

    • There are three types of motorhome sites on Campercontact:

      • Motorhome stopovers: overnight locations for motorhomes.
      • Campsites: pitches on campsites.
      • Service areas: places where motorhome owners can dispose of waste water and chemical toilets and refill clean water. Staying overnight is prohibited here.
    • Location managers can add discounts for Campercontact PRO-users through a benefits programme. The discount is therefore decided by them and not by Campercontact. This discount will be shown on the location page of the specific motorhome site. If the admin asks, you can show that you have the right to receive their discount through ‘My Profile > Campercontact PRO’.

    • In order to introduce everyone to the advantages of Campercontact PRO, everyone used the PRO-version of the app until 1 November 2020. The PRO-version of users who already had the full version was extended by two months.

      All users who were no longer entitled to the PRO version from then on have been using the free version of the app since update 6.1.0.

      PLEASE NOTE: Did you buy the full version less than 12 months ago in the old app, but are you now seeing that you no longer have the PRO-version? Then you can restore your previous purchase via the 'restore purchase' button in the menu item 'Campercontact PRO'. A connection will then be made to the App store (iOS users)/the Google Play store (Android users).

      In order to restore your purchase successfully, you must be logged into the App store/ Google Play store with the same Apple ID/ Google account with which you purchased Campercontact at that moment. After this action, your PRO version will be linked to your Campercontact account. If you want to be able to use your PRO version on more than one device, you must log in to the app with the same Campercontact account.

    • On motorhome sites where camping behaviour is prohibited you are, for example, not allowed to put up an awning. Putting out chairs and tables or hanging laundry is also forbidden. In general you can assume that all recreation outside the motorhome is not allowed then.

      We have already written a blog about this topic. Here you can read more about camping behaviour, what it means and how the filter works on our platform.

    • If you have a question that is not answered in our FAQ section you can contact us through the contact form below. We will do our best to answer all of your questions as quickly as possible.

    • FAQ Motorhome site managers

    • In that case you are probably logged in with a different email address than the email address that is linked to your motorhome location on Campercontact. To check which contact address is linked to your location, look up your location in the app or on campercontact.com and look in the 'information' tab.

      Is there no e-mail address listed here as a contact address? Fill in this form and we will ensure that you have access to your manager account as soon as possible.

    • Visit the location page on Campercontact and see which email address is listed under 'Contact details'. Isn't this the correct email address? Then you can change this after logging in via your manager account. Is there no contact e-mail address displayed yet? Fill in this form and we will ensure that you have access to your manager account as soon as possible.

    • You can change the details of your location page on Campercontact using your manager account on your desktop via the link: https://poi.campercontact.com/. After logging in you will see the location page(s) that you manage. You'll have to log in with the e-mail address that is linked to your location on Campercontact. You can find this email address in the information tab at a location. Is your location on Campercontact, but there is no e-mail address as a contact address here yet? Fill in this form and we will ensure that you have access to the manager account as soon as possible.

      There are parts that you cannot adjust yourself (such as the general description field and deleting photos). As a user, you can submit a change request via the orange plus button at a location in the app or our website. You can log in with the same login details as those of the manager account.

      All changes are processed by our moderators. We aim to deal with these within two weeks. More information? Then visit our manager account page.

    • Are you unable to change any information? Check of you are logged in with the email address that is linked to the contact details of your site. The managerial rights of your motorhome site are linked to this email address. Is the email address incorrect and would you like to change it? Please send us an email.

      Would you like to submit a change in the photos displayed, a review or a motorhome site’s description? Please submit a request through the form. You can view this form through the app by visiting your site’s page and selecting the orange plus button. It is impossible to do so on the website. All these changes are processed by our moderators.

    • You can do this through your manager account. Log in through https://poi.campercontact.com/. After you log in, scroll to ‘Prices and periods’. There you enter a price based on one overnight stay for 1 motorhome and 2 visitors. Then you can add any potential tourist taxes for a single person. The system will automatically calculate the total price. Besides information on prices you fill out your opening hours that are connected to your prices. Do you have several opening hours? Select ‘add Price + periodes’ and fill in the correct information.

      You can find more information on the Manager account page.

    • It is impossible to delete a photo without a valid reason. When you submit a deletion request you can indicate which photo you would like to be deleted and on which grounds. You can submit this change by visiting your site page in the app and selecting the orange plus button. It is not possible on the website. We will process your request within two weeks.

    • You will receive an automatic email about this.

    • Log in to your Manager account at https://poi.campercontact.com/ and visit ‘Reviews’. You can now publish a reply to the relevant review.

      More information on the Manager account page.

    • Reviews cannot be deleted without a proper reason. Please send us a message using the contact form at the bottom of this page and we will process your request as quickly as possible. Please be clear in your message as to which site the review was written for.

      Our response policy offers more clarity about what kind of reviews will be accepted.

      1. Adjust the general description field yourself
      2. Delete photos from users
      3. Customise the order of photos
      4. Delete reviews from users
    • It is not possible to publish paid advertisements on Campercontact yet.

    • As a motorhome site manager you can participate in our Campercontact PRO-benefits program, which is free for the time being. Using this feature you can offer discounts to Campercontact PRO-users. Your site will be highlighted, ensuring you stand out more in our app. This is how it works:

      1. On your managerial account page scroll to ‘Prices and times’.
      2. Tag the box ‘Discount possible’ for the period you want to offer the discount to.
      3. Two boxes will appear. In the first box you will fill in a number without indicating currency or percentage. For example ‘15’.
      4. In the second box you can select whether this number is an amount or a percentage. If you pick percentage, for example, then in this case you offer a 15 percent discount on your standard price during this period.
      5. The system will calculate what the total price is after applying the discount for Campercontact PRO-users.
      6. Select ‘Save changes’.
      7. Campercontact PRO-users will be happy to receive your discount!

Is your question not listed?

Contact us. We will help you as soon as possible.