Terms of use location manager Campercontact
Welcome to Campercontact, the online platform for motorhome sites. These terms of use (the "Terms") govern the relationship between Campercontact ("Companies", "we" or "us") and you as a site provider ("Site Operator", "you" or "your") on our website and app ("Services").
The Terms are also available for download as a PDF file.
Compensation/Payment.
Listing your site on our platform is free of charge. We only charge fees for additional promotional opportunities, such as claiming your location, offering a premium listing or other site reservation and payment services.
Campercontact reserves the right to change the fees and payment terms for additional promotional opportunities or other services with the associated conditions. We will notify you in a timely manner before making any changes and adhere to the P2B regulation.
By offering your site on our platform, you agree to keep the availability and information about your site, such as photos, prices and facilities, up to date.
As a venue owner, you are responsible for the content you publish on our platform after claiming your Account. You guarantee that the information you provide is accurate, current and complete.
Campercontact reserves the right to change, refuse, suspend or remove the publication of your site at any time if we believe that the content does not meet our standards or terms of use. Of course, we will share with you the reason for rejection or suspension.
Campercontact offers the possibility to establish referral partnerships with European partners active in the leisure market. Hereby Campercontact has the right to place a referral link on the Campercontact platform which refers to a booking/payment possibility of your sites with this selected partner. This gives a Campercontact user the opportunity to use the Campercontact platform to place a booking at your site through a selected third party (the Partner).
Liability
As the venue operator, you are responsible for providing your services and complying with any legal requirements.
Campercontact is not liable for any damages or losses arising from your use of our Services, including but not limited to loss of revenues, profits, goodwill, data or other intangible losses.
You shall indemnify Campercontact against all claims, damages and costs (including reasonable attorneys' fees) arising from your use of our Services or your violation of these Terms.
Legal Role of Campercontact
Campercontact receives payments from consumers, processes these on your behalf as a Location Owner, and transfers the corresponding amount to you. The agreement for the stay is concluded between you and the consumer. Campercontact is not a party to this agreement but facilitates the reservation and payment process through the Platform. We operate as a hybrid platform: acting both as an intermediary and as a technical payment processor on your behalf via a licensed payment service provider.
Booking Process
Consumers can submit a reservation request for your location via the Platform. You confirm this reservation through the host portal. Campercontact then sends a confirmation to the consumer on your behalf.
Payment Processing
Payments from consumers are processed through a licensed payment service provider (currently Mollie). The consumer pays Mollie, after which the full amount is transferred to a dedicated Campercontact payment account. Campercontact receives the funds and transfers the corresponding amount – after deducting applicable fees and commissions – to the location owner within [14] days of confirmation or arrival, whichever comes first.
Campercontact temporarily holds the amount in a designated separate account and keeps it administratively separated from its operational income. In this role, Campercontact acts as a facilitating payment intermediary and ensures proper and timely onward payment on behalf of the location owner.
Commissions and Fees
For reservations made via the Platform, Campercontact may deduct a commission or booking fee in accordance with the agreed rate. These fees are itemized in your host portal and on the invoice.
Visibility and Ranking
Campercontact displays locations based on a combination of relevance, quality, and user behavior. Locations with an active subscription or additional promotional services (such as a premium listing) may benefit from increased visibility or improved ranking in the search results. Paid promotion is clearly indicated where applicable.
Account Registration and Security.
To access all areas of the Services, you understand that you may be required to create an Account. In consideration for your use of the Services, you will: (a) provide true, accurate, current and complete information about yourself and/or your Companies as requested in the Service registration form (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or if Companies has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Companies shall have the right to suspend or terminate your Account and refuse any and all current or future use of this Website (or any portion thereof). You are fully responsible for the security and confidentiality of your password and Account. In addition, you are fully responsible for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security of which you become aware. You are responsible for taking precautions and implementing security measures most appropriate to your situation and intended use of the Services. We have the right to disclose any User Data and related information and content under certain circumstances (such as in response to legal responsibility, legal process, orders, subpoenas or warrants, or to protect our rights, customers or business). Please note that anyone who has access to your personally identifiable information has access to your Account. Thus, you must take reasonable steps to protect this information.
Communications
You agree to receive all communications, agreements and notices we provide in connection with the Services electronically, including by email or notification/push message to the mobile app associated with your Account, or by posting them to your Account on this website or otherwise through the Services. You agree that all communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You may withdraw your consent to receive notifications/push messages at any time, but you may not be able to use all or part of the Services if you withdraw such consent.
By submitting your site to our platform, you acknowledge that you have read, understood and agree to be bound by these Terms.
Applicable Law and Disputes.
These Terms of Use are governed by Dutch law. Disputes will be exclusively submitted to the competent court.
Contact
If you have questions or comments about these Terms of Use or the use of the platform of Campercontact, you can contact the customer service of Campercontact via the contact form on the platform or via info@campercontact.com. If you are not satisfied with the handling of a complaint, you can also submit it to the European ODR Platform.
Copyright Notice. All Site design, graphics, text selections, arrangements and all software are Copyright © 2025, Campercontact. ALL RIGHTS RESERVED.
The terms are also available for download as a PDF file.
Campercontact B2B Subscription Terms and Conditions
This B2B subscription agreement is entered into between Campercontact B.V., hereinafter referred to as ‘Provider’, and the business customer of the service, hereinafter referred to as ‘Customer’. By concluding a B2B subscription via the Campercontact platform, the Customer agrees to the terms and conditions as stated below.
1. Purpose of the agreement.
The Provider provides the Customer with a subscription service for managing and promoting motorhome sites through the Campercontact platform. This service provides the Customer with, among other things:
2. Services
The services to be provided to the Client include:
3. Subscription costs
The costs for the B2B subscription are determined by the Provider and depend on the chosen subscription form. Payment must be made within 14 days of receipt of the invoice. Payments can be made via bank transfer to the account number stated on the invoice. If available, alternative payment methods such as direct debit or credit card can also be used.
4. Duration and renewal
The agreement is entered into for a period of 1 year, starting on the date of conclusion of the subscription. Unless cancelled by e-mail (via sales@campercontact.com), the agreement is automatically renewed after this period for successive periods of 1 year.
5. Termination
The Customer can cancel the subscription at any time by sending an email to sales@campercontact.com . The Customer retains the functionalities of the subscription until the end of the current subscription period. There is no refund for the remaining duration of a current subscription.
6. Liability
The Provider shall not be liable for any direct, indirect, incidental, special or consequential damages arising from the use of the Services, including but not limited to loss of data or loss of profits, to the extent permitted by law. The Customer shall indemnify the Provider for claims by third parties regarding the accuracy and content of the data provided by the Customer on the platform.
7. Changes to the service
The Provider reserves the right to make reasonable changes to the subscription service, provided they are in line with the nature of the services provided. The Customer will be informed at least 30 days in advance of material changes that may affect the use of the service.
8. Terms of payment
If the Customer does not pay the payment within the specified period, the Provider reserves the right to suspend the service until the amounts due are paid in full. If the arrears are not paid within 30 days after the due date of the invoice, the Provider has the right to permanently terminate the agreement and discontinue the service.
9. General Terms and Conditions
When concluding a B2B subscription through Campercontact, the Client agrees to these subscription conditions and the associated general terms and conditions. The general terms and conditions are available at all times through the Campercontact platform and are deemed to be part of this agreement. Any changes to the general terms and conditions will be communicated to the Client in a timely manner.