I was insured with NKC for a long time. During a trip to Spain to attend a wedding celebration, we were robbed. Not only passports, driver's licenses, car, house and BearLock keys etc. but also precious family jewelry. Unfortunately, NKC insurance did not provide us with the desired support, nor a bit of compassion in this very traumatic event. We were also completely abandoned in the follow-up process, despite promises.
Because address details were also stolen, we had to quickly have the cylinders of our house locks replaced from Spain. In retrospect, this emergency was also exploited; the costs were exorbitantly high. In addition, NKC paid nothing at all. No compensation whatsoever… Nothing at all!
Possibly they were - legally speaking - in its right, but as a “Camper club” they could have made a gesture or something like that. Cold and cool business. Inhuman for this club member.
Because we did not want to risk theft of our camper, we also contacted Bearlock Benelux in Emmeloord. There we did experience a listening ear and an understanding attitude. This is to have the BearLock lock replaced, whereby it was clearly indicated in advance that they would deal with this "very cleverly". In the meantime, my wife had also been in contact with BearLock, i.v.m. final appointment / schedule. She was also able to share her sad story, which is important for the processing. The jewels had n.m.l. a very high emotional value; made by her mother and absolutely unique and irreplaceable.
Techie Jeroen van Os of this family business has replaced the old BearLock with the newest type with folding key. Director Franklin van Os was of the opinion that not everything is 'black and white' and 'business-like' in life and, because of the very exceptional situation, in which no compensation and / or compassion was shown by other parties involved, the new lock and labor "Free of charge" available. BearLock: “In this extremely exceptional situation, business disappears and the human dimension applies here”. This warm gesture and plaster on the open wound was very much appreciated by us!lees meer