BearLock - Benelux B.V.

I was insured with NKC for a long time. During a trip to Spain to attend a wedding celebration, we were robbed. Not only passports, driver's licenses, car, house and BearLock keys etc. but also precious family jewelry. Unfortunately, NKC insurance did not provide us with the desired support, nor a bit of compassion in this very traumatic event. We were also completely abandoned in the follow-up process, despite promises. Because address details were also stolen, we had to quickly have the cylinders of our house locks replaced from Spain. In retrospect, this emergency was also exploited; the costs were exorbitantly high. In addition, NKC paid nothing at all. No compensation whatsoever… Nothing at all! Possibly they were - legally speaking - in its right, but as a “Camper club” they could have made a gesture or something like that. Cold and cool business. Inhuman for this club member. Because we did not want to risk theft of our camper, we also contacted Bearlock Benelux in Emmeloord. There we did experience a listening ear and an understanding attitude. This is to have the BearLock lock replaced, whereby it was clearly indicated in advance that they would deal with this "very cleverly". In the meantime, my wife had also been in contact with BearLock, i.v.m. final appointment / schedule. She was also able to share her sad story, which is important for the processing. The jewels had n.m.l. a very high emotional value; made by her mother and absolutely unique and irreplaceable. Techie Jeroen van Os of this family business has replaced the old BearLock with the newest type with folding key. Director Franklin van Os was of the opinion that not everything is 'black and white' and 'business-like' in life and, because of the very exceptional situation, in which no compensation and / or compassion was shown by other parties involved, the new lock and labor "Free of charge" available. BearLock: “In this extremely exceptional situation, business disappears and the human dimension applies here”. This warm gesture and plaster on the open wound was very much appreciated by us!

Bought a camper that already has a Bearlock. Previous owner did not register the system and so we contacted Bearlock by phone. Very friendly and helpful employee did everything possible to find our Bearlock and still do the registration in the right way. Super service from this company while the system was already in the camper.

In accordance with the requirements of the insurance, we have had a BearLock (mechanical anti-theft system) installed in our new camper by a company that the insurance company advised us. When the BearLock system was used for the first time, the BearLock lock could not be released with the best will. On Friday evening, after 4 hours of many phone calls, emails and various advice that did not offer any relief, the ADAC finally succeeded in clearing the lock. We had also e-mailed a cry for help late on Friday evening to the supplier of BearLock in Emmeloord. The Director, Mr. Franklin van Os called us the next day (on Saturday, a day on which the company is closed!) And we agreed to come to his company after the holiday. On Monday, June 17, we were welcomed with coffee in Emmeloord at the company BearLock. The BearLock system turned out to be incorrectly assembled and the mechanical anti-theft system was installed correctly on site. We would like to thank the company BearLock and in particular the director Franklin van Os for his excellent professional service and praise him for his commitment and intrinsic motivation. We now dare to use its mechanical security system without any concerns. In our opinion, it offers better anti-theft protection than the alarm systems that are so easy to hack at this time. Ton and By Zasada

After 8 years of bear lock in my previous camper, the choice was not so injurious this time either. Hassle-free and always safe on the road. After 2 years of bear lock in my new camper, a small problem arose while I was in Spain. Emailed in the evening with the question how I could solve things and what does my surprise describe the next morning at 10 am a phone call from Franklin himself explaining how I could solve it. The next day he called again to ask if it had worked. As you can see, selling is easy, but service still comes first.