Bought a young used here, the company looks neat with a luxurious appearance. However, the settlement of the complaint is seriously inadequate. There is immediately a defensive and negative reaction or no reaction at all. And a solution is not offered, but the black peter is placed with the customer, he should have informed himself better when purchasing !! All in all, a clear reason that you shouldn't be for good service. Very unfortunate, this should not be the case with an otherwise good company.
lees meerDear Mr. GertG, You are perverting the truth and I would like to put that right. You did not have a complaint, but an accusation. You bought an occasion camper from us with damage to the left at the time of purchase, this was clearly visible as well as in the photos on the website. a few days after delivery you send an email that there is a damage on the left front and that this damage was definitely not on it at the time of purchase and that it was later caused by us, when I could show through the photos that this damage was already there. sorry on your part not getting rid of it. And apparently you think it is normal to falsely accuse someone. You also had a comment about the television that works on 220 volts, but after purchase you wanted a 12 volt device and bought a new one without consulting us and wanted the bill reimbursed by us. And apparently you think it is normal that something like this goes without consultation. I have all of these things fixed by mail and I think it is a pity that you want to get yourself right in this way. We are extremely disappointed in your actions, because we have delivered the camper to you in order and service is of paramount importance to us. You will of course remain very welcome.