We made a reservation by phone for 4 nights and that was fine. Because we had been to Benidorm before, we went to our friends last Sunday; they were already at Media Lagune, so we picked out a spot right away. This was all perfectly fine. When we arrived there on Saturday, we couldn't go to our pitch and were turned away. No one is allowed on the campsite for the first 14 days. I think this is very bad.