Question 1

How do I install the app?

Accepted Answer

You don't have the Campercontact app on your phone or tablet yet? Download it via Google Play (Android) or the App Store (iOS). Below, you will find a detailed guide for both operating systems.  Android
Create a Google-account
Downloading apps on an Android device is done through the Google Play Store. To do so you need a Google-account. If you have never downloaded an app before and you don’t have a Google-account either, create one first. Do you already have an account? Scroll down to ‘Downloading the Campercontact app…’. How to create an account:  Open the main menu Settings on your device. Go to ‘Accounts’ and click on ‘Add account’. Select ‘Google’. Choose ‘Existing’ (if you want to add an existing account) or ‘New’ (if you want to create a new account).  Follow the instruction to add the new account.  Download the Campercontact app on my Android device
Select the Play Store icon to open it
Next, tap the magnifying glass in the top right corner to search for the app.
Type ‘Campercontact’ (without quotation marks) and search.
The Campercontact App will appear. Select it. 
 
Then select the ‘Install’-button. Note: this is cheaper if you are connected to a Wi-Fi network. As soon as the app has been installed, the ‘Open’ button will appear and you will automatically be taken to the login screen in the app.    iOS
Create an Apple ID
Go to the App Store. Have you never downloaded an app before? Then you probably don’t have an Apple ID either. You need this account to download apps. Create an Apple ID first. Once you have an Apple ID,  you can log in to the App store with your (new) Apple ID and download the Campercontact app.  Downloading the Campercontact app on my iPhone
Select the search button at the bottom of the screen and type ‘Campercontact’ (without quotation marks). The Campercontact icon will appear . Tap the ‘Download’ button and select ‘Install’. The Campercontact app will now start installing. Note: this is cheaper if are connected to a  Wi-Fi network.  Once the app has been installed, the ‘Open’ button will appear and you will automatically be taken to the login screen in the app.

Question 2

On which devices can the Campercontact app be installed?

Accepted Answer

The Campercontact app has been developed for devices with an Android or iOS (Apple) operating system. This includes more than 90% of the smartphones and tablets.   The app works best on a device with Android version 6.0 or IOS 12.0 and higher. The app can be downloaded for Android devices with an operating system 4.1, 4.2, 5, 5.1, but we cannot guarantee optimal performance, as these versopms are no longer supported by Android itself.  For the best performance, it is recommended to use the latest version of the app and the most recent operating system on your device. In addition, you can of course always use our website www.campercontact.com.

Question 3

Why can't I install the app on my device?

Accepted Answer

You may have an outdated, no longer supported version of Android or iOS. As a result, you can no longer install or update newer versions of the app. Why? The Campercontact app contains third party components, such as Google Maps. Since they also continuously develop their code, these components eventually stop working on older operating systems. It is then becomes impossible for us to maintain the performance. Therefore, just like other apps, we occasionally have to raise the minimum version of an operating system. If you update your operating system or purchase a newer device with a more recent operating system, you can install the Campercontact app on it.

Question 4

Why can't I update the app on my device?

Accepted Answer

You may have an outdated, no longer supported version of Android or iOS. This means you cannot install or update newer versions of the app. Why is this? The Campercontact app contains third party components, such as Google Maps. Because they too are constantly developing their code, after a while these parts no longer work in the older operating systems. It is then no longer possible for us to maintain the performance. Therefore, just like other apps, we have to raise the minimum version of an operating system from time to time. If you update your operating system or buy a newer device with a newer operating system, you can install the Campercontact app on it.

Question 5

How do I create a Campercontact account?

Accepted Answer

This can be done in the app and via our website. Via the app:
To use the app, you need to register yourself the first time you use it. You will automatically be guided through the registration process using a short form, in which you enter your e-mail address, a user name and password, among other things.  If you are not automatically led to the registration screen, you can also click ‘Account’ on the home screen. Then press ‘Login’ and you will automatically be taken to the registration screen. Via the website:
In the top right corner, click on ‘Login’ and then ‘Create account’. From there you will automatically be guided through the registration process, in which you enter your e-mail address, a user name and password, among other things. Note! You only need to create an account once. If you switch devices, you can simply log in with the same e-mail address and password. A new account cannot be registered with an e-mail address that is already in use.

Question 6

Why can I not use the app without creating an account?

Accepted Answer

Campercontact is a platform for and by motorhomers. All the information comes from fellow motorhomers. To save information as a personal favorite or share experiences with others, you need an account. In addition, it contributes to the reliability of the information on our platform. Requiring the creation of an account with personal data prevents "anyone" from adding information.

Question 7

Can I log in on several devices with the same account?

Accepted Answer

Do you have a tablet or a second phone in addition to your mobile phone? Or does your partner also want to use the app on his/her device? That is possible! You can log in on multiple devices with the same account, even simultaneously. In this case, simply log in with the same login credentials. You don't need to create a new password.

Question 8

How do I find out which email address I used to register for Campercontact?

Accepted Answer

Via the app:
You will find your email address under ‘Account’. Click on your username and you will be taken to the ‘My profile’ screen. Here you will find the e-mail address you are registered with under your user name. Not yet logged in and can't remember which e-mail address you used to create an account? A short form will automatically guide you through the registration process. If you are not automatically taken to the registration screen, you can also click ‘Account’ on the start screen.  Then press ‘Login’ and you will be taken to the registration screen automatically. Then press ‘forgot password?’ and test in the subsequent screen with your various e-mail addresses whether you receive a forgotten password e-mail from us. If you are registered with us using the e-mail address you entered, you will receive an e-mail with which you can request a new password. After creating this password, you can log in with this e-mail address and the newly created password.

Via the website:
Click on your profile picture at the top right. A menu will open; then click on ‘My profile’. Here you will find the e-mail address you registered with under your user name. Not yet logged in and can't remember which e-mail address you used to create an account? Click on ‘Login’ at the top right and then on ‘forgot password?’ and test in the follow-up screen with your various e-mail addresses whether you receive a forgotten password e-mail from us. If you are registered with us using the e-mail address you entered, you will receive an e-mail with which you can request a new password. After creating this password, you can log in with this e-mail address and the newly created password.

Question 9

How do I edit my personal data?

Accepted Answer

In the app and on our website, you can change your e-mail address, username and your profile image.

In the app:
Click on ‘Account’ at the bottom right. In the next screen, click on your username. You will now see an ‘Edit profile’ button. Press it to edit your details. After adjusting your data, press ‘Save’. Your changes will then be saved.

On the website:
On the top right of our website, click on your profile picture. Press ‘My profile’ in the menu. You will now see the ‘Edit profile’ button. Click it to edit your details. After you have changed your details, press ‘Save’. Your changes will be saved.

Question 10

How do I change my e-mail address?

Accepted Answer

Via the app:
Click on ‘Account’ at the bottom right. On the next screen, click on your username. You will now see an ‘Edit profile’ button. This will take you to the screen where you can edit your details. Press ‘Menu’ to open the drop-down menu, click on ‘Account Security’, and then press ‘Edit Email Address’. Follow the steps on the screen to enter and save your new email address.

Are you receiving an error message stating that the change cannot be made, for example because the new email address already exists? If so, it is possible that an account is already linked to that email address. Please log in to that existing account, delete the account (via Account > Delete account), and then try to change your email address again.

On the website:
On the top right of our website, click on your profile picture. Press ‘My profile’ in the menu. You will now see the ‘Edit profile’ button. This will take you to the screen where you can edit your details. Press ‘Menu’ to open the drop-down menu, click on ‘Account Security’, and then press ‘Edit Email Address’. Follow the steps on the screen to enter and save your new email address.

Question 11

I have forgotten my password, what should I do?

Accepted Answer

Forgot your passport? No problem, it happens to the best of us! You can request a new password via this link. After entering your email address you will receive an email with a link to to create a new password.  Are you unable to find our email? Try checking your spam box.

Question 12

Is my profile information publicly visible or private?

Accepted Answer

Your profile is public by default, but you can easily switch to private in your settings. With a public profile, you can share your experiences, reviews and photos, and connect more easily with the community. You decide what other Campercontact visitors can see on your profile – and we never display personal information such as your email address or date of birth. Public profile Others can view your profile page. We display: ✓ Your profile photo, username and short bio ✓ Information about yourself and your motorhome (e.g. travel group, motorhome make/model, year of manufacture) ✓ Your contributions: added locations, reviews, photos and changes ✓ Your shared favourites list(s)  Private profile Your profile page is hidden from other Campercontact visitors. We only show: ✓ Your profile photo, username and bio

Question 13

How do I switch to a private profile?

Accepted Answer

With one simple click, you can switch to a private profile. Other visitors will then only see your profile photo, username and short bio.  In the app: Switch via this link. Or go to 'Account' and click on your username. Select 'Edit profile' and go to 'Privacy'. Click on the button so that it turns grey and says 'Current status: Private'. Your change will be saved automatically. On the website: Switch via this link. Or click on your profile photo in the top right corner (if you don't have a profile photo, the first letter of your username will appear here) and select 'My profile'. Select 'Edit profile' and go to 'Privacy'. Click on the button so that it turns grey and says 'Current status: Private'. Your change will be saved automatically.

Question 14

What subscriptions do you offer?

Accepted Answer

At Campercontact, we offer you a PRO+ annual subscription, a PRO+ quarterly subscription, a PRO+ monthly subscription and a FREE subscription.  You get a FREE subscription as soon as you create an account with us. This will allow you to easily use our website or app and book and pay for campervans. With our Campercontact PRO+ monthly, quarterly and annual subscription you have an extensive subscription with the latest features. You won't be bothered by advertising and you can save your favourite campervan locations or easily navigate offline. You will also find various motorhome routes and a practical journey planner. Want to know more about the features? On this page you will find everything about the different subscriptions.

Question 15

How do I buy Campercontact PRO+ in the app?

Accepted Answer

Click on ‘Account’ at the bottom right. Are you a FREE user? Then you will see the button ‘Update to PRO+’. This makes it easy to buy PRO+ in the app. You can also buy PRO+ via one of the banners you see in the app as a FREE user. Tell me more about Campercontact PRO+!  Note: buy Campercontact PRO+ via the website too.

Question 16

With which payment methods can I purchase Campercontact PRO+ in the app?

Accepted Answer

Campercontact PRO+ can be purchased in the app. Payment is via the Apple store (for iOS users) and the Google Play Store (Android users).  Payment methods via the App store (iOS): Apple Pay Most credit and debit cards PayPal iDEAL (own deposits only) Billing via mobile phone (via supported providers) Apple ID balance (from redeeming App Store and iTunes gift cards or own deposits) If you want to add a payment method to your Apple ID, check out this explanation.  Google Play Store (Android): Credit card (American Express, MasterCard, Visa, Visa Electron) Billing via mobile operator (KPN, Tele2, T-mobile, Vodafone) Google Play balance and Google Play gift cards PayPal My paysafecard And via iDEAL? As an Android user, can I pay Campercontact PRO+ via iDEAL? Indirectly, yes. You can increase your Play balance via IDEAL and use it to buy Campercontact PRO+. If you want to add a payment method to your Google Play account, check this explanation.

Question 17

How do I make sure I always have the latest version of the app?

Accepted Answer

For major updates you will automatically receive a notification in the app that un update is available. This way you’ll never miss important improvements. If you do not want to update manually you can visit Google Play or the App Store and give permission that you want your app to update automatically.

Question 18

How do I buy Campercontact PRO+ via the website?

Accepted Answer

Through the various ‘Campercontact PRO+’ buttons on our pages, you can easily purchase a PRO+ subscription. With Campercontact PRO+ you benefit from all the advantages described on this page. On the website:  1. Click on one of the ‘Campercontact PRO+’ buttons.  2. Log in or register. Already logged in? Then go straight to step 3. 3. Choose your ideal subscription and click the button again.  4. Choose the payment method and complete the transaction.  5. Campercontact PRO+ gets delivered to you right after payment. We will confirm by email within 30 minutes.

Buy PRO+ in the app? You can do that too!

Question 19

With which payment methods can I purchase Campercontact PRO+ on the website?

Accepted Answer

You can use the following payment methods to buy Campercontact PRO+ via the website: iDeal, credit card, Klarna, Bancontact and SOFORT.

Question 20

How do I know if I bought Campercontact PRO+ via the app or via the website?

Accepted Answer

Currently it is not possible to see in the app or on the website where you have purchased Campercontact PRO+.

Question 21

How do I add a payment method?

Accepted Answer

Do you want to add a payment method?, but you don't know how? Check this explanation: App Store Google Play

Question 22

How does upgrading from PRO to PRO+ work?

Accepted Answer

If you already have a PRO annual, quarterly or monthly subscription, you can easily upgrade to PRO+. Purchase an PRO+ subscription via the app. We will then automatically refund you the remaining amount* of your current PRO subscription.  For Apple App Store users: Open the Settings app on your iPhone or iPad. Tap your name at the top of the screen to open your Apple ID Settings. Go to 'Subscriptions'. You may find this option under 'iTunes & App Store' or directly in the main menu, depending on your iOS version. Find your Campercontact PRO subscription in the list and tap it. Here you can upgrade your subscription to PRO+; follow the on-screen instructions. For Google Play Store users: Open the Google Play Store app on your Android device. Tap the menu icon (three horizontal lines) at the top left of the screen, and select 'Subscriptions'. Search for your Campercontact PRO subscription in the list and tap it. Here you can upgrade your subscription to PRO+; follow the on-screen instructions. *The remaining amount is calculated on the number of days you have left on your PRO subscription. Do you have 35 days left on your subscription? Then you will receive a refund for those 35 days.

Question 23

How can I see until when my Campercontact PRO+ is valid?

Accepted Answer

There are various ways to find out if, and until when, your PRO+ version is valid: Via the app At the top of 'My Profile'. It will show whether Campercontact PRO+ is active or not and until when. Via the menu item 'My Purchases’ in the app. Via the purchase history in the App Store (iOS) and Google Play Store (Android). Here you will find your purchase receipt with the purchase date. Add 12 months (for an annual subscription), 3 months (for a quarterly subscription) or one month (for a monthly subscription) and you will know the expiration date. Here you can find information on how to retrieve your purchase history for Apple: https://support.apple.com/en-gb/HT204088. Here you can find information on hotw to retrieve your purchase history for Android: 
https://support.google.com/googleplay/answer/2850369?hl=en-GB. On the website
In your account ( 'My Profile') you can see whether you are a PRO+ user and until when it is valid. At the top right corner of the website, click on 'Account' and log in. Then click on 'My profile'. On this page, just below your username and email address, you will find information about your PRO+ status 'Campercontact PRO+: active (until date x)'.

Question 24

What will happen after the expiration of my PRO+ version?

Accepted Answer

Campercontact PRO+ has been available as a subscription since version 6.6.0. If you purchased PRO+ in this, or a later version of the app, the PRO+ version is yours until you decide to cancel it. Your subscription will automatically renew (depending on the subscription term you chose), so you won’t have to worry about it. You can find the renewal date in the 'My Purchases' menu item and can cancel your subscription up to 24 hours before the renewal date. Here’s how to cancel: Android:   Open the Play Store app    Click on your profile picture    Choose Payments and subscriptions    Cancel under 'subscriptions' IOS:   Open the 'Settings' app on your device    Click on your name    Click on 'Subscriptions   Did you cancel Campercontact PRO+? You will keep the PRO+ version until the end of your original subscription period. After that your account will be switched back to the FREE-version of the app.   If you have purchased PRO+ before app version 6.6.0, then the PRO+ version will automatically convert to FREE. The expiration date of your PRO+ version is displayed in the 'My purchases' menu item.

Question 25

Can I restore my PRO+ purchase?

Accepted Answer

Your Campercontact PRO+ purchase is linked to your account, so in principle you do not need to restore it, even when logging in on other or new device. However, if Campercontact PRO+ is unexpectedly  inactive and you are entitled to it, click on 'Restore all purchases' in the 'My purchases' menu in the app to reactivate the PRO+ version. This will establish a connection with the App store (iOS users) / the Google Play store (Android users). Therefore you must, in order to successfully restore your purchase, be logged in t the App store (iOS)/ Google Play store (Android) with the same Apple ID/Google account, that you originally used to purchase Campercontact. After this action, your PRO+ version will be linked to your Campercontact account.  If you want to use your PRO+ version on multiple devices, you must log in to the app with the same Campercontact account on those devices.

Question 26

Can I get a refund?

Accepted Answer

Unfortunately, this is not possible.  If you no longer want the Campercontact PRO+ version, you can cancel your subscription up to 24 hours before the renewal date.  You will find the renewal date in the 'My purchases'  menu in the app. You can cancel as follows:   Android:   Open the Play Store app    Click on your profile picture    Choose Payments and subscriptions    Cancel under subscriptions  
 IOS:   Open the 'Settings' app on your device    Click on your name    Click on 'Subscriptions 
 You keep the PRO+ version until the end of your original subscription period. After that your account will be switched to FREE.

Question 27

How do I cancel Campercontact PRO+?

Accepted Answer

That depends on whether you bought Campercontact PRO+ via the app or the website.   If you don't know where you bought PRO+, check the question 'How do I know if I bought PRO+ through the app or the website?' You can cancel your subscription up to 24 hours before the renewal date.  If you have cancelled Campercontact PRO+, you will keep the PRO+ version until the end of your original subscription period, after which your account will be switched back to Campercontact FREE.  Cancel PRO+ via the app  Android:   Open the Play Store app    Click on your profile picture    Choose Payments and subscriptions    Cancel under subscriptions   IOS:   Open the 'Settings' app on your device    Click on your name    Click on 'Subscriptions   Cancel PRO+ via the website  Did you buy Campercontact PRO+ via the website? Then you can cancel PRO+ exclusively via the website. You can do this as follows:   Log in with your Campercontact account.   Click on Campercontact PRO+ in the menu.   Click on 'Cancel subscription'.   Follow the steps on the screen.   Now you have a FREE account again. We will confirm this by e-mail.

Question 28

How can I delete my account?

Accepted Answer

You can only delete your Campercontact account via the Campercontact app. You do this as follows: 1. Open the app. 2. Click on ‘Account’ in the lower right corner of the menu. 3. Click the ‘Delete account’ button below the ‘Log out’ button. 4. Check the box and click ‘Delete account’. 5. Your account is now deleted and you are logged out. Think carefully before pressing the button, because deleted is really deleted. We cannot reverse this. You can create a new account afterwards, but your previous data will not be linked to your new account. We cannot link this for you either. Please note: do you have Campercontact PRO+? This is a subscription that you have to cancel yourself in your appstore. See also: How do I cancel Campercontact PRO+?

Question 29

What will happen to my data when I delete my account?

Accepted Answer

We distinguish two types of data: Personal data: everything that can be traced back to you as a person, such as your e-mail address, name and information about your camper, for example. We delete this data completely from our system. Data about motorhome sites you have shared with us: reviews, new sites and changes to existing sites. We store all this information within the platform, as it is non-personal information. We anonymise this data so that any link to you as a person is gone. Photos can be traced back to you as a person, so we do remove them. Note: do you have Campercontact PRO+? This is a subscription that you have to cancel yourself in your appstore. See also: How do I cancel Campercontact PRO+?

Question 30

Can I use social login (sign in with Google/Apple) with an existing account?

Accepted Answer

Yes, you can. The system recognizes you based on your email address. All purchases, your PRO+ subscription, routes, and favorites, for example, will still be accessible.

Question 31

If I want to log in to an existing Campercontact account with Google/Apple, do the email addresses need to be the same?

Accepted Answer

Yes, to link you to your existing account, the system looks at your email address. Make sure you have selected 'Share my email address with Campercontact' when logging in with Apple. If you use a different address, a new user will be created. Any settings, purchases, favorites, etc. will not be available in the app.

Question 32

Can I switch back to logging in with an email address and password after logging in with Google/Apple?

Accepted Answer

Yes, this is possible. If you encounter any problems, you can always request your password again via 'Forgot Password'.

Question 33

How do I log in via the app?

Accepted Answer

When you launch the app, you will automatically see a screen with the options: create account (only click here if you do not yet have an account and are using Campercontact for the first time) and log in. To log in, click on ‘Login’ and then enter the email address and password with which you are known to us. Then click ‘Login’ and you are logged in and ready to go!

Question 34

How do I log in via web?

Accepted Answer

At the top right of our website, click the ‘Login’ button. On the next screen, you then enter the e-mail address and password with which you are known to us. Then click ‘Login’ and you are logged in and ready to go!

Question 35

How do I search and filter in the app?

Accepted Answer

You can search for locations in the app in several ways: via the map, using filters in the list view or by using the search field at the top of the map. The map shows locations in the area you are in. As you move the map, the locations update automatically. The list view, which you can see at the top right of the app, pops out by clicking on it. You will then see an overview of all locations within the selected area. The order in which locations are displayed is determined by the set sorting: distance, relevance, price, rating or newest. Relevance: when sorting by relevance, sites with many reviews and a high score in that area are given priority. Distance: If you choose distance, you will see locations in order of proximity. Price: locations are sorted by cost. Rating: Locations with the highest user reviews appear at the top. Newest: The most recently added locations are shown first. The results also adjust automatically if you change your position on the map, zoom in or out further and then click on the list again.

Question 36

Why does the app not recognise my search term in offline mode?

Accepted Answer

There are two possible reasons for this:  The app only shows names that actually appear in the database, so a small village may appear on Google Maps, for example, but not in our app, because it does not have any motorhome location associated with it.  You have downloaded an offline country in a different language than the one your app is currently set to. For example, did you download a country while you had the app set to English? Then names of small towns in another language might be missing.

Question 37

How do I change the language of the app?

Accepted Answer

You can set the app to your preferred language via the country flag in the menu. You can choose from six standard languages. From the home screen, go to “Account” at the bottom of the menu, where you will see a flag on your screen. Click on it to change it to one of the other five possible languages.

Question 38

How do I know which version of the app I am using?

Accepted Answer

This will be displayed in your account which you can find in the navigation bar at the bottom right. The version of the app will then be displayed at the bottom.

Question 39

Can I use the app offline (without an internet connection)?

Accepted Answer

As a PRO+ user, you can use the Campercontact app offline. You save the desired information offline via Account > Offline locations. You also do this again if you ever did this in the previous version of the app. This is because this information is not included.  Tip: To save space on your device, only download the offline maps and locations of the countries you are travelling through and where you will eventually stay.

Question 40

How do I switch between online and offline mode?

Accepted Answer

The offline mode is designed for those times when you run out of internet connection. If you have downloaded countries in advance, you will still be able to find the best motorhome site at those times. How does it work exactly?    (text, image and video below)  Switching to offline mode The moment you unintentionally find yourself without a connection, the app will notify you. It will tell you to click on the green Wi-Fi icon (circle with two arcs above it) on the map to use offline mode.   Go to a screen where you can see the map and click on the green Wi-Fi icon at the bottom left of the map.   You will now see a pop-up window asking if you want to switch to offline mode. Choose Continue here.   Now the Wi-Fi icon has turned grey and you see the offline map. You can now search in the countries you have downloaded.   Even if you are connected, but do not want to consume data, you can still click on the Wi-Fi icon and switch to offline mode.   Switching to online mode   As soon as your device detects that a connection is available again, you'll see a notification on your screen. This will tell you to click on the grey Wi-Fi icon (circle with two arcs above it) to use online mode.   Go to a screen where you can see the map and click on the grey Wi-Fi icon at the bottom left of the map.   You will now see a pop-up window asking if you want to switch to online mode. Choose Continue here (if you don't want to, click Cancel and stay in offline mode).   Now the Wi-Fi icon has turned green and you can see the online map. You can now search the entire database of Campercontact.

Question 41

I would like to download an offline map. Can I see how large the files are that I am downloading?

Accepted Answer

As a PRO+ user, you can use the Campercontact app offline. Download maps offline via Account > Offline locations. Here you can see which maps are offered and also how large that file is.

Question 42

Can I store the offline maps including all motorhome sites on an SD card?

Accepted Answer

Unfortunately, it is not currently possible to save offline maps and locations directly to an SD card.

Question 43

I have an Android, but I don't see an option to save offline countries on my SD card.

Accepted Answer

Unfortunately, it is not currently possible to save offline maps and locations directly to an SD card.

Question 44

Can I continue to use the app while downloading a country for offline use?

Accepted Answer

You certainly can. You can continue to search and view locations. The download will continue. When you return to the list of downloaded countries you will see that the download has been completed or that the percentage has increased.   Please note: with an iOS device it is important that you do not leave the app during the download process. If you do, there is a chance your device will close the app and your download will fail.    Do you have an Android device? Then the download will continue even if you use another app or lock and unlock your phone.

Question 45

Does the download of an offline map continue when I leave the app?

Accepted Answer

Do you have an iPhone or iPad? Then this is not the case. This is a limitation of iOS (Apple's operating system). It is therefore important that you do not leave the app during the download process. If you do, there is a chance the device will close the app and the download will fail.    Do you have an Android device? Then the download will continue even if you use another app or lock your phone and put it away (do not turn it off completely). When you return to the overview of downloaded countries, you will see that the download has been completed or that the percentage has increased in the meantime.

Question 46

Why does it take so long to download offline countries?

Accepted Answer

Downloading offline maps and all the data that goes with them is quite fast (depending on the size of the country and the speed of your internet connection), but setting them up properly on the device can take a lot of time. Downloading and setting up are all part of the download process in your app. On average, the download time can be anywhere between 2 and 20 minutes. It takes a while, but afterwards you have everything you need on the go!  Meanwhile, you can continue to search for motorhome sites or (if you have Android) use another app on your device. The download will continue.

Question 47

The download of my offline map remains stuck at a certain percentage. How is this possible?

Accepted Answer

There could be a number of reasons for this: Your connection may have been temporarily lost. Try another connection if possible. If your device is low on memory, the map may not be able to be saved completely. Go to your device settings and check your available storage space. Delete any unnecessary files or applications and try again. Sometimes a download gets 'stuck' due to a bug or temporary problem in the app. Pause the download, close the app completely and restart it. Delete the map and try the download again. Make sure you have the latest version of the application.

Question 48

Can I update the downloaded offline maps as well?

Accepted Answer

Every day, many changes take place at locations on Campercontact. And you like to stay up to date with that. That's why we update the offline countries very regularly. How do you know if there is an update for one or more of your downloaded countries? Go to Account > Offline locations. You will see an overview of the countries you have downloaded at the top. If there are updates, you will see them there. Just click update and everything is up to date again!

Question 49

Can I delete the data of a country that I have downloaded for offline use?

Accepted Answer

Yes you can. You delete an offline map as follows: go to Account > Offline locations. You will see an overview of the countries you have downloaded at the top. Next to the country you want to remove, click the button and all maps and data of that country are removed. The country is then no longer listed under Downloaded countries, but under Available countries.

You can also pause (cancel) a download. Then the app will stop downloading the file and everything you had already partially downloaded will disappear from your device.

Question 50

Which apps can I use to navigate to a location from Campercontact?

Accepted Answer

If you have a Campercontact PRO+ account, you can choose from the following navigation apps (if you have them installed on your device): Android: Google Maps, Apple Maps, TomTom Go Navigation, Waze, Sygic, Maps.ME, OsmAnd  iOS: Google Maps, Apple Maps, TomTom Go Navigation, Waze, OsmAnd, Sygic, Maps.me en CoPilot

Question 51

Also, using the 'route button' in the app, can I navigate to a site if I use the app offline and am therefore offline?

Accepted Answer

The moment you click on the 'route button' in the app, you are given the option to choose from the navigation apps on your device. To enable this navigation, an internet connection is normally required. But, there are apps, such as Google Maps, where you can also download maps offline. If you download these before departure, or at a location with a good wifi connection, you can use Campercontact offline to search motorhome sites and also navigate to a site offline.

Question 52

How do I get the latest motorhome site information?

Accepted Answer

In the Campercontact app you always receive the most up-to-date information. However, you do need an internet connection for this. Do you not want to connect to the internet? Then use the offline version* of the app which offers you the possibility to save locations offline. In this case you won’t have to use data on the go.  * Functionality for PRO+ users

Question 53

How can I see locations near me?

Accepted Answer

Our app has to be able to determine your location to display motorhome sites near you. To do this, your device's location tracking must be turned on. Also check whether the app has permission to consult your location data (GPS data). You can check this through the settings of your device. Select ‘Apps’.

Question 54

What should I do if my location can’t be determined (correctly)?

Accepted Answer

The app determines your location through GPS. The location services of your phone or tablet must be switched on to determine your location. In addition, check if the Campercontact app has permission to gain access to this information. To do this, go your device’s settings, search for the Campercontact app through ‘Apps’ and grant the app access to your location.

Question 55

I have a new phone. What happens to my favourites and Campercontact PRO+ subscription?

Accepted Answer

Don't worry, they will be saved as they are linked to your account. So log on to your new phone with the same account.

Question 56

Where can I find my favourites?

Accepted Answer

Users with a PRO+ account can find favourite campervan locations in the app via the navigation bar at the bottom > Favourites.    In addition, you have the option to see your favourites on the map if you go to ‘Favourites’ at the bottom of the navigation bar and then click on ‘My favourites’. At the top right, you can click on the map icon to view your favourite locations.

Question 57

Can I view my favourites if I am in offline mode (without an internet connection)?

Accepted Answer

No, this is not possible. You can only save and filter favourites when using the application online.

Question 58

How do I delete a favourite location?

Accepted Answer

Go to Favourites at the bottom of the app. Select the list from which you want to remove a location. Open the location you want to remove as a favourite. Then click on the red heart. Now deselect the list from which you want to remove it and click on Save.

Question 59

What are the differences between the app and the Campercontact website?

Accepted Answer

On campercontact.com you will find all the motorhome sites that are on the platform. With basic information to give you an impression. On the website, you can log in for more functionality, but you don't have to. You have to log in to use the app.  PRO+ users have the possibility to use the app offline. In addition, on the website and in the FREE version of the app you see advertisements, but not if you have the PRO+ version of the app of in case you log in as a PRO+ on the website.

Question 60

What is the difference between the free version (FREE-version) and the PRO+ version?

Accepted Answer

In the FREE version of Campercontact, you can see all motorhome sites, but you have fewer functionalities than someone with a PRO+ account. The FREE version also contains adverts, but there are no adverts in the PRO+ version. On this page, you will find more information about the different functionalities of PRO+. Also check: How do I buy Camperontact PRO+ via the website? How do I buy Campercontact PRO+ in the app?

Question 61

How can I tell whether I am using the FREE-version or the PRO+ version?

Accepted Answer

You can see this reflected in a number of ways. For example to:   There is a green logo in the top right-hand corner of the website. If you have a PRO+ account. Then you will see an orange PRO+ logo next to it. In the app, this can be seen under account in the navigation bar. Here, you will also see an orange PRO+ icon next to your name.  The number of reviews and photos shown at a location. With a FREE account, you will see a maximum of 3 reviews and 5 photos for a location.  The ads displayed between the search results. PRO+ users do not see these ads.   The Campercontact PRO+ screen in the app that comes up when you click on a feature that is only available as a PRO+ user.   Read more about the differences between FREE and PRO+ here.

Question 62

I would like to create a route myself. Is that possible?

Accepted Answer

This, sadly, is not possible (yet).

Question 63

Is there somewhere I can see the changes, locations, reviews and photos I have submitted?

Accepted Answer

Yes, you can. Go to 'My contributions' in your profile. To do this, go to 'Account' in the app or on the website and tap next to your username. Here you will find all the posts you have ever shared with Campercontact.

Question 64

I would like to add a location, photo or a review or change information.

Accepted Answer

Do you want to help hundreds of thousands of other motorhomers and site managers keep Campercontact up to date? Add a new location, some new location photos or share a review. And if you see something that's not right, submit a change request.  In the app: To add a location in the app, click 'Account > Add new location'. Want to add a photo? Click on the location, then click on the current photos for that location. Press the 'Show All' button and then click 'Add a photo'. To write a review, scroll to the review section of the place and click the 'Write a review' button. On our website: If you want to add a location via our website, click on 'Contribute' in the top right corner and then 'Add new location'. From there, follow the steps on your screen. Want to add a photo? Click on the location and then click on the current photos of the location. Then press 'Add photo' in the top left corner. To write a review, scroll to the review section of the place and click the 'Add a review' button. Our moderators will check your review and publish it on Campercontact. Provided everything is correct, of course. All this information will be sent to us and processed within two weeks.

Frequently asked questions

FAQ installing the app

FAQ about the account

FAQ usage

Motorhome Routes

Book overnight stays

On-demand bookings

FAQ Other questions

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