In 2015 we bought a new Detheffs Globe Drome from de Jong, but it soon became apparent that the "overhang" due to the low height until the road surface soon hit the road surface (at sills). At first placed 2 auxiliary wheels, but that turned out not to be a success. The advice was to mount auxiliary air suspension and then the wheels were taken back, no sooner said than done. Later it turned out that there was something wrong with the auxiliary chassis and the chassis had sagged slightly with the bottom. After consultation with de Jong and Dethleffs Nederland, the chassis was neatly weighted and adjusted after four and a half years "under warranty". And if you come in July 2020 for a moisture check, you will also receive a car at no cost to visit acquaintances in Zwolle. Maybe the 9 should have been a 10 as well.
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De Jong Hattem
Hattem, Gelderland, Netherlands
About
Closed on Mondays
Tuesday to Friday 9:00 AM - 12:30 PM and 1:30 PM - 5:30 PM
Saturday 9:00 am - 4:00 pm
Late night shopping
Friday June to August 5:30 PM - 8:00 PM
De Netelhorst 1
8051 KE, Hattem, Netherlands52° 29' 4" N
6° 2' 28" E
52.48455
6.04113
038-4443777
info@dejonghattem.nl
http://www.dejonghattem.nl
Affiliated with
bovag
Schadeservice
Dealerrepair
NKC Camperschadeservice
Brands
dethleffs
hymer-car
hymer
August 2020 Translated by GoogleShow originalOctober 2018 After my previous review, there has been e-mail contact. Apparently not deliberate fraud, but simply too tight a budget, in which they apparently forgot that I (like most of their customers) also have to pay 21% VAT. In addition, the waste water tank suddenly turned out to be more expensive than they had previously read in the catalog themselves.
lees meerTranslated by GoogleShow originalSeptember 2018 Replaced my broken waste water tank here later. First received a price indication of 700 euros (350 for the tank, 350 for mounting). I don't think they knew then that I was all risk insured. Now that they can declare it to the insurance, the price is suddenly 1200 euros. I cannot get a specification of that. Case of insurance fraud?
lees meerTranslated by GoogleShow originalResponse from location managerDear Mr Kruisselbrink, we are amazed at the review you have posted. You are talking about insurance fraud and we think that is quite an accusation. At the time you asked what the approximate cost of the tank and the labor costs. The amount you were given was a roughly estimated amount. Unfortunately, it is not possible to tell in advance exactly what has been broken down in a collision and how long it will take to replace everything. How hard the impact of the collision was and what is broken is always a question until you have taken the tank out. It turns out that a lot more parts had to be replaced and / or adjusted. So simply only the tank has not been replaced. If we had literally only replaced the tank, you would not have been able to use it normally. There is also an adjustment made to make it even better than it was. We have had good contact with your insurance company, the NKC, and have sent photos and submitted a calculation. They have looked at it and found it to be normal and therefore approved the calculation / repair. You may also contact them about this. We do not find that a problem. You also really did not ask for the calculation when you picked it up. We think it is more normal to discuss these things with us or your insurance company before making any kind of accusation on reviews.
January 2018 We bought a camper here a few years ago. But the aftercare, especially when it comes to a pricey camper, leaves a lot to be desired. Unfriendly lady at the workshop counter. Also some things were not repaired properly, the first problem was solved by a caravan dealer and I could do the second myself. The store has a good range but is closed on too many days
lees meerTranslated by GoogleShow originalOctober 2017 Have various repairs done to our camper in the month of August. The next day the camper had to be MOT inspected in Zwolle. Spontaneously we were told that De Jong company would bring the car to Zwolle bag. This saved us more than 55 km one way. The amount of the invoice for the repairs was not that bad for us.
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